Get to Know ALLO: Technical Support

The definition of a Technical Support Team is a team that “deals with the nitty-gritty of troubleshooting and problem solving, using specialized technical knowledge to provide computer support.” Is that correct? Sort of, but we think it glosses over these individuals’ pure talent. When it comes to the ALLO experience and customer satisfaction, this team…

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10:31 AM / Spotlight / By / 0 Comments

Get to Know ALLO: Network Operations

NOC NOC! Who’s there? A whole team of fiber experts responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. This ALLO team is known as the NTAC (Network Technical Assistance Center) crew, and they’re known to handle a list of…

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2:52 PM / Fiber/ NOCtalk/ Spotlight / By / 3 Comments

Get to Know ALLO: Installation Technicians

We are delighted to give you a closer look at our Installation Technician Team and share some insight from Jose and Thomas this week. We find that our customers anticipate a mandatory headache with a new service installation, and we never tire of surprising them with an entirely different experience. In our industry, it has…

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Get to Know ALLO: First Impression Specialists

Our First Impression Specialists are the smiling faces there to greet you at each of our local stores. They are often the first point of contact with the public, so they are well-versed in our core values (Exceptional, Local, Honest, Hassle-Free) and our wide range of fiber features. With the help and knowledge of these…

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11:50 AM / Spotlight/ Uncategorized / By / 0 Comments

Get to Know ALLO: Executives

If you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…

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4:34 PM / Community/ Spotlight / By / 5 Comments

Get to Know ALLO: Construction

In an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…

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4:17 PM / Fiber/ Spotlight / By / 4 Comments

Get to Know ALLO: Business Support

When ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in Nebraska. 2003 may have seen the first instance of side-eye in our home state; providing fiber-optic service to rural communities sounded like an enormous, impossible…

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Fiber Installation

We often get asked, “Why does my neighbor have ALLO service but I don’t?” And it’s a difficult question to answer. Our CEO has a great write-up explaining the construction process; we highly recommend you read it here. We spoke directly with the ALLO team responsible for the design and infrastructure of our ALLO fiber network. In…

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7:27 PM / Fiber/ Fiber Internet/ Fiber Phone/ Fiber Television/ Updates / By / 0 Comments

Endpoint Detection & Response (EDR)

Endpoint Detection & Response (EDR) is essential to protecting against attacks, preventing malware infections, and defusing potential threats in real-time. That is why Technology Solutions from ALLO Business includes EDR as a proactive approach to your network’s security. Comprehensive Security Our endpoint security can detect advanced threats and stop breaches and ransomware damages, even on…

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10:15 AM / Business / By / 0 Comments

Easements? Right-of-Ways? What are those?

We’re excited to build our world-class fiber optic network in your community! You may have heard words like easements and right-of-ways tossed around during our kick-off ceremony or on the news, but what are those, and why are they essential to our process to deliver you fiber-fast internet with a local smile? Let’s start with easements….

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11:11 AM / Construction/ Fiber/ Fiber Internet/ Fiber Phone/ Fiber Television / By / 0 Comments