We’re very pleased to give you a closer look at our Installation Technician team and share some insight from Beau and Jon this week. We find that our customers anticipate a mandatory headache with a new service installation and we never tire of surprising them with an entirely different experience. In our industry, it has become…
Read MoreOur blog series continues, and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all of our departments have some level of customer…
Read MoreWe’re pleased to continue our department series this week with a spotlight on our Technical Support team, featuring Teresa and Dakoda. When it comes to the ALLO experience and customer satisfaction, this team does a lot of the heavy lifting. Their knowledge base must be wide and constantly evolving alongside the forward-thinking world of technology….
Read MoreIf you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…
Read MoreWhen ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in the state of Nebraska. 2003 may have seen the first instance of side-eye in our home state, providing fiber-optic service to rural communities sounded like an enormous,…
Read MoreIn an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…
Read MoreCongratulations to Bill on his seven-year ALLOversary! Over the last seven years, he’s taken a lot of calls as a residential and business support team member, and now we’re calling him out for being awesome. Before his days at ALLO, Bill was a ski instructor in Colorado, a National Park Ranger at Rocky Mountain National…
Read MoreNOC NOC! Who’s there? A whole team of fiber experts who are responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. But seriously, NOC stands for Network Operations Center and this ALLO team handles a list of responsibilities so vast…
Read MoreCongratulations to local Scottsbluff technician, Mark Shields! Mark recently celebrated his seven-year ALLOversary, and we couldn’t be more pleased to introduce you to one of our favorite team members. He’s been with ALLO for seven years but his time in the customer service industry spans more than 38 years and it shows in his dedicated and enthusiastic interactions…
Read MoreCongratulations to our Western Region Tech Operations Manager Jason VanDyke on winning the 2015 Customer Service Award. He has been a member of the Allo family for nearly five years, and we’d be hard-pressed to find a day when he wasn’t striving to uphold our core values (Honest, Hassle-Free, Exceptional, Local). Moving through various roles at…
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Introducing businesses and homes to a reliable all-fiber network for over a decade.
Payment Address:
ALLO Communications
PO Box 2697
Omaha, NE 68103-2697
Corporate Address:
ALLO Communications
610 Broadway Street
Imperial, NE 69033
Residential
866-481-2556
Business
844-560-2556