Message from Allo’s President Question – Why Can’t I Get Service at My Location? This question is the top challenge for Allo and me. Allo is working diligently to connect as many people as possible across all our fiber communities. However, Allo’s fiber does not reach everyone. Why is that? Allo’s Fiber is across…
Read MoreLocal, Exceptional, Hassle-Free & Honest I am so appreciative of the selflessness that I see many times each day. As each of us learns to alter our lives, I can see that the ALLO team, our customers, our communities, and our leaders are working hard to make a positive impact. I want to express my…
Read MoreMany of our ALLO customers are working from home and connecting to their remote offices through a VPN which is a Virtual Private Network. VPNs are designed to keep information private and secure. It does this by encrypting data before sending it across the internet and when it’s received, it goes through a process to…
Read MoreTodos estamos experimentando un poco de shock a medida que lidiamos con el cambio de ritmo que el virus COVID-19 puede causar en nuestros hogares y lugares de trabajo. Queremos que sepa que estamos listos. Nuestro equipo de fibra óptica tiene planes para continuar proporcionando un servicio y apoyo sin interrupciones a medida que nuestros clientes con negocios y residenciales se…
Read MoreWorking and Learning From Home We’re all experiencing a little bit of shock as we deal with the change of pace the Covid-19 virus may be causing in our homes and workplaces. We want you to know, we are ready. Our fiber-optic team has plans in place to continue providing seamless service and support as…
Read MoreOur lips have been sealed for too long, and the wait is finally over. Keeping this secret has been nearly unbearable. So finally, we are thrilled, ecstatic, and downright giddy to share the news. Drum roll please… We just increased our standard residential internet speed from 300Mbps to 500 Mbps, for FREE! Did you read…
Read MoreOur blog series continues, and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all of our departments have some level of customer…
Read MoreA note from our President on June 21st, 2019: I wrote this blog back in 2015 but as we continue to expand our network and make a larger impact in our fiber communities, I’m reminded that this message still holds true more than four years later. (I did update the specifics for today.) We chose…
Read MoreOur technicians and support team often throw out terms like “wireless interference” and “channel congestion” and “big red showdown.” Except for that last one, it can be a little confusing. We live in a fiber focused world and it’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. So let’s…
Read MoreExactly what is fiber optic technology? Optical fiber is a flexible, transparent fiber made of glass or plastic which is slightly thicker than a human hair. The fiber cable coming into your home acts as a conduit carrying all your data via light waves between each end of the fiber. The principles of refraction, which make fiber optics…
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