You may remember Bill as the guy who once skied to work in a blizzard. His “get it done” attitude has served him well in his many years with our fiber family. Lucky for us and for our customers, Bill is also a part-time ALLO talent recruiter. And by part-time, we mean that one time…
Read MoreWe may be a little biased but we’re pretty sure we work with some of the best people on the planet. If you’ve been following our department series, most of our employees find a new way to say just that about their fellow coworkers at ALLO. So how do we get such amazing people to…
Read MoreThe last time we checked in with an ALLO department, we covered network design, which is kind of like explaining the advanced mathematical theories behind what makes us awesome. This time we’re tackling fiber design, which is like the blackboard and chalk to network design, the physical tools we need to make the calculations possible….
Read MoreMany of our ALLO customers get to meet and interact with several of our fiber teams including the front office, customer support, technical support, and our installation and troubleshooting teams. That’s a lot of face time with a variety of fiber experts and you might think that would cover it. Actually there’s a long list…
Read MoreOur technicians and support team often throw out terms like “wireless interference” and “channel congestion” and “big red showdown.” Except for that last one, it can be a little confusing. We live in a fiber focused world and it’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. So let’s…
Read MoreSome of the most frequently used sentences at ALLO include the name Linda. “Linda I need your help!” “Linda will know how to fix it!” “Linda can help you!” “Thanks for your help Linda!” Linda has become a famous ALLO problem solver and we’re thrilled to be celebrating her six year ALLOversary! In 1997, Linda…
Read MoreOur ALLO department series continues this week with a feature on the First Impression Specialists whose smiling faces are there to greet you at each of our local stores. They’re often responsible for the first impression we make on potential ALLO customers so they are well versed in our core values (Exceptional, Local, Honest, Hassle-Free)….
Read MoreAs ALLO grows, so does our social team. What started as a one-woman show has grown to five recently and we’re pleased to introduce you to Abby and Nichole this week! As with so many other ALLO departments, the social media team juggles a variety of responsibilities but ultimately, their main concern is with the…
Read MoreWe’re very pleased to give you a closer look at our Installation Technician team and share some insight from Beau and Jon this week. We find that our customers anticipate a mandatory headache with a new service installation and we never tire of surprising them with an entirely different experience. In our industry, it has become…
Read MoreOur blog series continues and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all of our departments have some level of customer…
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