The years have flown by, and we want to remember the journey. Follow along to see our core values, our people, and our story. *Even throughout the pandemic, our team culture remained the same. We bond through video chats, emails, and virtual high fives. We support communities by donating, participating when it’s safe, and providing…
Read MoreThe definition of a Technical Support Team is a team that “deals with the nitty-gritty of troubleshooting and problem solving, using specialized technical knowledge to provide computer support.” Is that correct? Sort of, but we think it glosses over these individuals’ pure talent. When it comes to the ALLO experience and customer satisfaction, this team…
Read MoreAs ALLO grows, so does our Digital Experience Team. What started as a one-woman show has grown to seven dynamic Digital Experience Specialists, with plans to add more fine folks in the future. As with so many other ALLO departments, the Digital Experience Team juggles various responsibilities, but ultimately, their main concern is with the…
Read MoreTwice a year, all cable companies experience brief channel outages in the spring and fall due to something called Sun Fade, also sometimes referred to as Sun Transit or Sun Outage. This spring, Sun Fade will occur between the dates of March 1st to March 7th, 2022. During this time, TV customers worldwide are affected…
Read MoreImagine unlimited access to learning no matter where you study. At ALLO, that’s a dream we can get behind, and it’s a vision ConnectED Nebraska turned into a reality for students worldwide. ConnectED Nebraska provides secure, instant, global roaming access for students, researchers, and staff from participating schools all over the world. Here’s how it…
Read MoreExactly what is fiber optic technology? Optical fiber is a flexible, transparent fiber made of glass or plastic which is slightly thicker than a human hair. The fiber cable coming into your home acts as a conduit carrying all your data via light waves between each end of the fiber. The principles of refraction, which make fiber optics…
Read MoreIf the COVID-19 pandemic taught the world anything, it’s how essential a strong internet connection has become in our everyday lives. Through this difficult period, we also learned just how many people do not have access to this basic need. Since we got started back in 2003, it’s been our mission to end the digital…
Read MoreOur blog series continues, and this week we’re tipping our hats to the Residential Customer Experience Team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all our departments have some level of customer interaction,…
Read MoreRecently, there’s been a lot of news coverage regarding a new botnet called VPNFilter. This attack has resulted in a series of slightly panicked phone calls to our support team, so we’d like to calm your fears and dig into why you’re safe with ALLO. First – what’s a botnet? It’s a network of private computers…
Read MoreWorking and Learning From Home We’re all experiencing a little bit of shock as we deal with the change of pace the Covid-19 virus may be causing in our homes and workplaces. We want you to know, we are ready. Our fiber-optic team has plans in place to continue providing seamless service and support as…
Read More
Creating, connecting, and serving Gigabit communities since 2003.
