It might be a little cheesy, but we love showing off our amazing ALLO associates, and this is where we do it. Get to know some members of the fiber fam and learn what makes them so gouda at what they do.
This is part 2 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-Free ALLO came to your neighborhood not just to provide an alternative in telecommunications and not just to provide better service; we came in with the intention of providing the best which is why being exceptional is one of…
Read MoreHappy three year ALLOversary to one of our favorite ALLO all-stars, Devon! She started out in customer service and quickly demonstrated an enthusiasm and dedication to her field which led her to becoming the Residential Customer Support Trainer. Starting out at a new job is always a little nerve-wracking. And at ALLO, our support team has…
Read MoreCongratulations to Bill on his seven-year ALLOversary! Over the last seven years, he’s taken a lot of calls as a residential and business support team member, and now we’re calling him out for being awesome. Before his days at ALLO, Bill was a ski instructor in Colorado, a National Park Ranger at Rocky Mountain National…
Read MoreWhen ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in Nebraska. 2003 may have seen the first instance of side-eye in our home state; providing fiber-optic service to rural communities sounded like an enormous, impossible…
Read MoreIn an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…
Read MoreOur First Impression Specialists are the smiling faces there to greet you at each of our local stores. They are often the first point of contact with the public, so they are well-versed in our core values (Exceptional, Local, Honest, Hassle-Free) and our wide range of fiber features. With the help and knowledge of these…
Read MoreOur blog series continues, and this week we’re tipping our hats to the Residential Customer Experience Team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all our departments have some level of customer interaction,…
Read MoreWe are delighted to give you a closer look at our Installation Technician Team and share some insight from Jose and Thomas this week. We find that our customers anticipate a mandatory headache with a new service installation, and we never tire of surprising them with an entirely different experience. In our industry, it has…
Read MoreAs ALLO grows, so does our Digital Experience Team. What started as a one-woman show has grown to seven dynamic Digital Experience Specialists, with plans to add more fine folks in the future. As with so many other ALLO departments, the Digital Experience Team juggles various responsibilities, but ultimately, their main concern is with the…
Read MoreSome of the most frequently used sentences at ALLO include the name Linda. “Linda I need your help!” “Linda will know how to fix it!” “Linda can help you!” “Thanks for your help Linda!” Linda has become a famous ALLO problem solver and we’re thrilled to be celebrating her six year ALLOversary! In 1997, Linda…
Read MoreYou may remember Bill as the guy who once skied to work in a blizzard. His “get it done” attitude has served him well in his many years with our fiber family. Lucky for us and for our customers, Bill is also a part-time ALLO talent recruiter. And by part-time, we mean that one time…
Read MoreALLO was the presenting sponsor at this year’s Lincoln Calling Festival. We love being able to invest in our communities and help make incredible events like Lincoln Calling happen. Being local and involved are values that resonate company-wide so it’s no surprise we had quite a few employees attend the festival. One such ALLO music-lover was…
Read MoreIf you peek into any ALLO office, you will see that our fiber focus is bringing light to our communities and it gives us so much joy when our communities share that passion. We wanted to take a moment to shine the fiber spotlight on someone we noticed making an incredible impact in one of…
Read MoreMaybe you’ve noticed: ALLO has been making headlines and growing in a major way. Although we started small back in 2003 with just four employees, we had a big vision for our future and our growth. To us, growing means delivering GIG things to communities in need of better service and for our employees, it means…
Read More“With teamwork, anything is possible.” – Mark Shields We agree, Mark, we completely agree, and feel privileged to introduce you to our fiber fans. Mark came to ALLO with 40 years of experience in the Telecommunications world and has been a faithful member of our fiber family since 2009. With roles ranging from storekeeper to…
Read MoreWhile it’s true that we’re new to some of our communities, we are not new to the fiber optics game. We’ve been building the majority of our fiber communities from scratch for a little while now. 15 years to be exact. That’s right; we’re celebrating a decade and a half of fast, reliable service that…
Read MoreIf someone asked you what the Inside Sales Team at ALLO does, you would probably say they sell internet, TV, and phone service. What you wouldn’t expect is a team devoted to being your advocate. Picture this: It’s early Friday morning. You’re scrambling to get the kids fed, dressed, and ready for school and trying…
Read MoreMDU? What’s that, you ask? That’s our fancy name for the team that helps light up apartment complexes, duplexes, and the like with fiber. When a new tenant signs up for ALLO services, our Multiple Dwelling Unit (MDU) team jumps into gear. They give the property owners a ring to schedule a site survey. Our…
Read MoreThe definition of a Technical Support Team is a team that “deals with the nitty-gritty of troubleshooting and problem solving, using specialized technical knowledge to provide computer support.” Is that correct? Sort of, but we think it glosses over these individuals’ pure talent. When it comes to the ALLO experience and customer satisfaction, this team…
Read MoreWe aren’t your average telecom, and our Door-to-Door Sales team isn’t your average sales team. You may think they go door-to-door trying to get everyone to sign up for ALLO service, which they do. Still, they first and foremost demonstrate our core values exceptionally by making the experience honest and hassle-free. Our mindset here at…
Read MoreWhen you face the daunting task of looking for a new job, you encounter opposition from within your head. You know what I mean, those horrible thoughts you tell yourself that sound like “you’ll never find anything better out there.” Those thoughts bounce around your brain for months until you finally gain the courage to…
Read MoreIt’s 6 PM on a Wednesday in Lincoln, Nebraska. The summer heat is beginning to thicken, and residents would love nothing more than a cool breeze and a tasty drink. There’s buzz about a free concert. Who doesn’t love an opportunity to cut loose to break up the mid-week slump? Lincolnites start lining up their…
Read MoreBuilding fiber networks across Arizona, Colorado, Nebraska, and Missouri is the easy part. Pushing through world-class service, backed by an exceptional local team that consistently puts you first, is something we continue to strive toward every single day. And since we don’t let our customer support ball drop, we’ve had the honor of winning several…
Read MoreCongratulations to a true ALLO original, Kami, on her six-year ALLOversary! She has roots that reach all the way back to ALLO’s start-up days, working with President Brad Moline and the City of Imperial to get the ball rolling on our path to fiber fame. Since then, Kami has dabbled in a variety of roles…
Read MoreThis is the final post in our four-part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-Free. We believe that being local, exceptional, and honest makes us accountable for all that we do as a business. When we make these core values a priority, the result is a hassle-free experience for everyone, and that is our goal…
Read MoreI Used to Work at ALLO You don’t know me from the gal who stood in front of you in line for coffee this morning. I get it. There’s no reason for you to take my word today. But here’s the deal. ALLO didn’t ask me to write this. They aren’t paying me. They didn’t…
Read MoreNOC NOC! Who’s there? A whole team of fiber experts responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. This ALLO team is known as the NTAC (Network Technical Assistance Center) crew, and they’re known to handle a list of…
Read MoreIf you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…
Read MoreThis blog is part 1 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-Free. ALLO is owned and operated by folks from right here in the midwest. Over 80% of our staff can claim native status with the other 20% transplanted. So when we say we’re local, we’re not exaggerating. For…
Read MoreCongratulations to our Western Area Tech Manager Jason Van Dyke! He’s celebrating 4 years at ALLO this month and we couldn’t be happier to have this fearless guy on our team. Congratulations Jason! I was hired on as a residential technician. When I was hired there was only one Business technician in the Scottsbluff market. …
Read MoreThis is part 3 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-free. We love being local, we take pride in being exceptional, and we believe honesty sets us apart from our competitors. Being honest helps us understand and appreciate the perspective of our customers. Over a decade ago, when ALLO was…
Read MoreLesley is our Allo Human Resources Director and she rocks! One of her many responsibilities at Allo is organizing the positive feedback our employees receive. She doles out yearly Customer Service awards, monthly You Rock awards, and her windmill high five is unmatched in the industry. It’s not often she gets spotlighted for all her behind-the-scenes work…
Read MoreCongratulations to our Western Region Tech Operations Manager Jason VanDyke on winning the 2015 Customer Service Award. He has been a member of the Allo family for nearly five years, and we’d be hard-pressed to find a day when he wasn’t striving to uphold our core values (Honest, Hassle-Free, Exceptional, Local). Moving through various roles at…
Read MoreCongratulations to local Scottsbluff technician, Mark Shields! Mark recently celebrated his seven-year ALLOversary, and we couldn’t be more pleased to introduce you to one of our favorite team members. He’s been with ALLO for seven years but his time in the customer service industry spans more than 38 years and it shows in his dedicated and enthusiastic interactions…
Read MoreNick Colton, our Director of Network Operations is celebrating a big milestone with ALLO, 12 years with the company! He’s been here from the very beginning and occupied a variety of roles. We asked him to share his thoughts on ALLO and his time here. He provides some great insight on what we’re all about here and we…
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