Get to Know ALLO: Installation Technicians

We are delighted to give you a closer look at our Installation Technician Team and share some insight from Jose and Thomas this week. We find that our customers anticipate a mandatory headache with a new service installation, and we never tire of surprising them with an entirely different experience. In our industry, it has…

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Get to Know ALLO: Residential Customer Experience Team

Our blog series continues, and this week we’re tipping our hats to the Residential Customer Experience Team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all our departments have some level of customer interaction,…

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Get to Know ALLO: Network Operations

NOC NOC! Who’s there? A whole team of fiber experts responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. This ALLO team is known as the NTAC (Network Technical Assistance Center) crew, and they’re known to handle a list of…

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Get to Know ALLO: Inside Sales Team

If someone asked you what the Inside Sales Team at ALLO does, you would probably say they sell internet, TV, and phone service. What you wouldn’t expect is a team devoted to being your advocate. Picture this: It’s early Friday morning. You’re scrambling to get the kids fed, dressed, and ready for school and trying…

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Get to Know ALLO: Digital Experience Team

As ALLO grows, so does our Digital Experience Team. What started as a one-woman show has grown to seven dynamic Digital Experience Specialists, with plans to add more fine folks in the future. As with so many other ALLO departments, the Digital Experience Team juggles various responsibilities, but ultimately, their main concern is with the…

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Get to Know ALLO: Technical Support

The definition of a Technical Support Team is a team that “deals with the nitty-gritty of troubleshooting and problem solving, using specialized technical knowledge to provide computer support.” Is that correct? Sort of, but we think it glosses over these individuals’ pure talent. When it comes to the ALLO experience and customer satisfaction, this team…

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3 Reasons we Love Being LOCAL

This blog is part 1 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-Free. ALLO is owned and operated by folks from right here in the midwest. Over  80% of our staff can claim native status with the other 20% transplanted. So when we say we’re local, we’re not exaggerating. For…

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Happy ALLOversary Jason!

Congratulations to our Western Area Tech Manager Jason Van Dyke! He’s celebrating 4 years at ALLO this month and we couldn’t be happier to have this fearless guy on our team. Congratulations Jason!  I was hired on as a residential technician.  When I was hired there was only one Business technician in the Scottsbluff market. …

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Let’s be Honest

This is part 3 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-free. We love being local, we take pride in being exceptional, and we believe honesty sets us apart from our competitors.  Being honest helps us understand and appreciate the perspective of our customers. Over a decade ago, when ALLO was…

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8:39 PM / Community/ Fiber/ Spotlight / By / 0 Comments