Fiber Installation

ALLO is the only true, all-fiber service available in the state of Nebraska. This means we’re running fiber optic cables from the street directly to your home. The other guys are running copper cables from the street to your home. So while you’re technically connected to the street fiber, their copper cabling comes with all the downfalls of outdated technology; significant speed decreases, service blips, and an unreliable connection.

The fiber optic signal is made of light which entails very little signal loss meaning data moves at a higher speed over a greater distance. Our fiber installation ensures you’re getting reliably fast Internet (up to 1 gigabit!), even during peak times. Fiber allows you to upload just as fast as you download. Bad weather doesn’t affect fiber because the core is glass making it immune to interference. Additionally, fiber makes your data safer since it’s incredibly difficult to tap into compared to copper cable. We could go on, and we did! Check our ALLO blog for more information about the fiber future.

The first step to building a gigabit community is constructing the underground infrastructure needed for our fiber-to-the-home service. Ducts are run underground which hold the fiber optic cable and connect to pedestals we install to house the wiring. Installation to your home will be either underground or aerial, usually following the same route as existing telephone or television cabling. ALLO will access front and back yards depending on where your neighborhood power and communications utilities are located.  Next, fiber is run from the pedestal in your neighborhood easement and installed on the side of your house within a fiber interface box. It looks like this:

Fiber Interface Box

When we bring the fiber optic cable into your home, our technicians will try to make use of existing holes (perhaps made by previous providers to pull in their cable). If any drilling is required we’ll speak with you to ensure your approval of the location and necessary construction. Here’s what it looks like when we pull the fiber into your home from the interface box:

Fiber to your home

 

Throughout the process we will keep you informed and respond to questions while respecting your privacy and property. For an in-depth look at our installation process, read Kami’s Installation Story here.

New Service

If you live in a rental property, ALLO requires permission from the owner or landlord. There’s a quick way to get that done online, just click here. Alternatively, the owner or landlord can call our support team at 866-481-2556.

Thank you for allowing ALLO to bring fiber services to your properties. After completing our Landlord Consent Form, the team will contact your tenant(s) to arrange an installation date.

Nothing. Our installation is always free.

Yes, if you live in our local service area. Please allow 3-5 business days for the number transfer process.

Yes, but to avoid service interruptions please wait until our technicians have completed your ALLO installation. Once your ALLO service is up and running you can notify your previous provider of your switch.

We have several options to provide security for ALLO’s valuable equipment. Any of the following options will work:

  • Pay $150 deposit prior to installation, this amount is credited to your account after one year of service.
  • Provide a bill copy from a similar provider showing you are current on your account.
  • Transfer an existing phone number to ALLO service.
  • Sign up for auto-payments with a checking or savings account and take the hassle out of monthly bill pay.
    Click here for our auto-payments authorization form.

Billing

ALLO has two bill cycles, your cycle is determined by your installation date.

If your statement shows your bill is due on the 1st then your bill includes charges from the 10th of the previous month through the 9th of the following month. You should receive your bill around the 17th of each month.

If your statement shows your bill is due on the 15th then your bill includes charges from the 24th of the previous month through the 23rd of the following month. You should receive your bill around the 1st of each month.

ACH (Automated Clearing House) is the fancy technical term for automatic monthly payments made using a checking account or credit card. Choosing to make automatic monthly bill payments will waive the $150 security deposit required prior to installation. Depending on your date of installation, your automatic payment will be withdrawn either on the 1st or the 15th of each month. If the 1st or 15th falls on a weekend or holiday the payment will be withdrawn the following business day.

New customers who opt for auto-payments at service sign up will see payments automatically withdraw starting with their first bill. Existing customers must submit auto-payment information at least one week prior to the ALLO statement due date in order for the payment to go through on the current month’s bill. You can sign up for auto-payment here.

Your first bill amount may vary from what was initially quoted by an ALLO team member. Please don’t be alarmed. Depending on your installation date your first bill may reflect charges for service extending beyond our general 30 day bill cycle. The date range should be listed on the first page of your bill. Future bills will reflect what was quoted to you unless you make changes to your account.

Yes! Navigate here to pay online.

Reference your latest ALLO statement to find your account number in the upper right hand corner. You’ll also need to enter your city of birth, the zip code associated with your service address, and the email address you provided to ALLO. Click here to begin the registration process. If you have any issues registering please give us a call at 866-481-2556.

If you register and make a payment online you will be automatically enrolled in e-bills and paper billing will be suspended. If you  wish to receive paper bills instead of e-bills please call customer service at 866-481-2556.

Depending on when you are installed with ALLO service your bill will always be due on the 1st or the 15th of each month with a five day grace period before a late fee is initiated. If you would like to change your due date from the 1st to the 15th or vice versa, please give us a call at 866-481-2556.

Internet

Because we can. Our team is constantly working to improve our network so handling the increased volume and speed is not an issue for ALLO. We believe our service should future-proof customers for their increasingly connected lives. So while you may not need 300Mbps internet to check your email or upload photos to social media today, we’re ensuring you have the bandwidth and wireless capabilities to keep you surfing seamlessly tomorrow.

For the best speed, ALLO recommends connecting your devices directly to your GigaCenter router. For optimal wireless speed, we recommend connecting to the 5Ghz network. If you don’t see the 5Ghz network in your list of available Wi-Fi networks, your device may not support 5Ghz technology or 300Mbps speed. For a more detailed look at device capabilities and possible environmental limitations, please read our wireless strength blog. Once connected to the 5Ghz network, higher-end devices should be capable of reaching 800Mbps on a GIG connection, or 240Mbps on our standard 300Mbps speed.

The wide range of wireless devices available today makes it difficult for us to say for sure which specific devices are capable of experiencing our standard internet speed. However, in many cases, if your device is 2+ years old, it may not have the required hardware to fully utilize 300Mbps wirelessly. A few questions to consider if you’re experiencing slow speeds:

  • When was the last time you fully powered down your device? We recommend a device reboot if you suddenly experience a Wi-Fi slow down.
  • Have you tested your speed on any other devices? Comparing speed test results from multiple devices can help determine if you’re having a connection problem, a wireless problem, or a device problem.
  • Have you recently installed security software? Firewalls, anti-malware, and anti-virus programs may cause skewed speed test results. These programs protect your devices from incoming threats so it’s only natural for them to slow down incoming data in it’s assigned effort to ensure security.
  • Environmental factors can also play a role but these issues are far more detailed than one bullet point can define – if you’re interested in learning more about environmental limitations, click here.
  • Does your device have an 802.11AC chipset? If so, that’s a good indicator that it has the ability to support the speeds ALLO is providing. If you’re not sure how to determine your device’s chipset, give our team a call, we’d be happy to check for you.

Central & Western Nebraska: 866-481-2556

Lincoln: 855-559-2708

Customers in our fiber communities have a variety of options ranging from 20mbps all the way up to 1 Gigabit. All standard packages include 300 mbps Internet speed. Click the GET ALLO button at the top of the page to build a custom package now.

ALLO’s latest equipment allows you to connect more than 100 wireless devices and our fiber technology means you’ll never have to compete for bandwidth or suffer through that painful buffering wheel again.

It’s easy, just click here.

We want our customers to truly experience the power and speed behind our fiber optic technology which is why we include our GigaCenter router with ALLO service. The GigaCenter gives you two networks, a 2.4Ghz network and 5Ghz network, to provide the fastest speed and widest range per device.

Newer, compatible devices may automatically select the 5Ghz network for wireless speeds as fast as 1 GIG. The 2.4Ghz network provides a greater range of service keeping you consistently connected.

A periodic scan of your wireless environment keeps you surfing strong and fast by automatically selecting the least congested channel. Additionally, scheduled configuration backups help prevent the occasional headache when Junior decides to find out what happens when he pushes the “reset” button. These backups ensure an easy and simple restore of your settings.

Our router is designed to keep up with the evolving world of wireless devices. With gadgets to start your laundry remotely and order the detergent with the press of a button, you’re going to need a router that can keep up. The Gigacenter lets you connect 128 devices (64 per network). You read that right, one hundred twenty-eight devices. Have we mentioned the future? We’re all about it.

And finally, taking a moment to flex our tech muscles here, we really like to brag about the GigaCenter’s radios, they operate at the maximum conductive emissions allowed by the FCC (translation: they provide the strongest Wi-Fi signal allowed by the government). We talk a big technology game and then we back it up with fiber optics and our GigaCenter router.

Customers are welcome to use their own router or network equipment, just be aware, our team is unable to support non-ALLO equipment.

Microwaves, cordless phones, and wireless speakers seem like totally ordinary household appliances but they can have a major impact on your wireless signal strength. We do our best to avoid these environmental Wi-Fi haters during installation. Unfortunately, concrete walls and lath and plaster construction can wreak havoc on your signal too and aren’t as easy to get around. Additionally, larger homes may experience loss of signal the further your devices travel from the GigaCenter.

If this is sounding all too familiar, we have a solution. The ALLO Wi-Fi Extender is designed for homes like yours. This equipment doubles the benefits of your GigaCenter router including your wireless coverage, the number of TVs you can hook up to ALLO service, and the number of wireless and wired devices you can connect. Eliminate wireless dead spots, extend your wireless range to the corner bedroom in the basement or the garage or back patio and enjoy twice the fiber benefit from ALLO.

Please note, the ALLO Wi-Fi Extender is only available to customers utilizing the ALLO provided GigaCenter router. If you choose to use your own equipment, we cannot support the ALLO Wi-Fi Extender in conjunction with non-ALLO equipment.

Click here for more information on the ALLO SmartCare App.

Our network capacity is so immense that ALLO’s customers seldom utilize more than 50% of our bandwidth. ALLO monitors usage and can purchase additional bandwidth as needed. Customers are able to actually experience the bandwidth promised at all times of the day even during peak usage hours.

Symmetric speeds mean you can upload just as fast as you download providing efficient and reliable communications. ALLO’s competitors offer asymmetric speeds which makes Internet speeds unreliable. With asymmetric speeds you may get 10 Mbps down but only 1 Mbps up and the slowest speed in the formula controls the information flow.

Communities served by ALLO fiber are Alliance, Bridgeport, Gering, Lincoln, Ogallala, North Platte, and Scottsbluff. If you reside in a fiber community you can have Internet service without a phone. In other areas phone service is required for Internet service.

Nope! As long as you’re not doing anything illegal, the sky’s the limit. But if you’re breaking the law, be assured you’ll be hearing from us.

ALLO currently utilizes TeliaSonera and Hurricane Electric for its internet drains. In the event of an outage, our traffic routes over to other providers to keep your connection strong and secure.

If you’d like to change your wireless network name, password, or set up port forwarding please use the below instructions. Please note: Making any changes outside of ALLO’s recommended parameters may affect your service. If a user-generated change requires a technician dispatch for resolution, a $55 service fee may be applied to your account.

Click here for router access instructions.

TV & DVR

ALLO’s Whole Home DVR service allows you to record and watch recordings from any TV in the house. So you can record the big game in the basement, watch it in the bedroom, and still record Top Chef in the kitchen without missing a pass or a pinch. And it gets better, rather than charging you for DVR service on each TV; it’s just one low cost per month for the service. The monthly DVR service fee is separate from the monthly set-top-box charge which is required for each TV.

Managing DVR Recordings

Managing DVR Recordings Remotely

ALLO Remote DVR Scheduler (RDVR) allows a subscriber to view the program guide, schedule recordings, view scheduled recordings, and view existing recordings, all from any Internet-connected desktop web browser. Click here for RDVR instructions.

For further detail, please visit our remote manufacturer website here.

Please note: The following instructions explain how to enable a wireless protected setup. This requires steps 2-4 to be completed within a two minute window.

1. Ensure the Set-Top Box (STB) is properly connected to the corresponding TV with an HDMI, component, or RCA cable.

2. Turn on your new STB by connecting the power cord to the back of the box. Your TV will display a connect screen with an image instructing you to press the OK button located on the front of the STB. Do not press OK at this point.

3. Locate the WPS button on the front of your ALLO router. Press this button three times within ten seconds. An amber colored light should begin blinking next to the WPS button.

4. Return to the STB and press the OK button to connect it to your ALLO router. If prompted for an account number, use the number written below. If the connect screen is not displayed, start over at step 2.

5. If successful, the blinking light next to the WPS button should become a solid amber light. The STB may go through an auto-update and your TV service should restore shortly afterward.

6. If you have additional STBs that need to be connected, wait 30 seconds and repeat steps 2-4 for all STBs individually.

Watch TV Everywhere

WTVE is a free service for ALLO TV customers who subscribe to Basic, Expanded, and/or Premium channel packages. This service is not available to TV customers who subscribe to Locals Only programming. WTVE allows you to watch all your favorite shows live, streaming from any internet connected device. Never miss another big game, premiere, or season finale – no matter where you are.

All you need is your ALLO account number, the first and last name listed on your ALLO account, and a valid email address. Logon to www.watchTVeverywhere.com to register now!

Make sure you’re entering your ALLO account number without the preceding zeros. If you have further questions regarding the registration process please call customer service or chat with us online during business hours.

Moving and Disconnecting

If you’re moving to an ALLO serviceable area, give us a call to schedule a service move. Our technicians will pick up the equipment at your old address and install it at your new home the same day. And because we know moving is hassle enough, we provide this service to you at no extra cost.

No, our service is contract-free.

No. If you’re unhappy with your service you can disconnect at any time with no financial penalty. We’ll even schedule a time for a technician to recover equipment.

Fiber Construction

We do our best to inform ALLO communities of the entire construction process by mail prior to the arrival of our construction team. However, the city and contractors will access the utility easement area of you property to mark existing utilities and communications lines before our construction can begin and they are not required to provide notice of their flags or markings ahead of time.

The flags or marking in your area were placed by the local utilities companies and help our team identify where the lines are underground. When ALLO begins fiber construction, we use these markings to protect against damage to your property or utilities. Please see the list below for an explanation of utility color associations.

  • White: proposed excavation.
  • Pink: temporary survey markings.
  • Red: electric power lines, cable, conduit, and lighting cables
  • Yellow: gas, oil, steam, petroleum, or gaseous materials
  • Orange: communication, alarm or signal lines, cables or conduit
  • Blue: potable water
  • Purple: reclaimed water, irrigation and slurry lines
  • Green: sewer and drain lines

Utility locate flags or markings are good for 10-14 business days. If construction has not been completed in that time frame, the area will need to be re-marked.

The main line in the easements and right of ways are buried between two and four feet deep and the fiber drop to the house or to the pedestal may vary between 12 to 18 inches in depth.

This is a temporary fiber drop. Our team will return soon to establish a permanent and less intrusive location for the cable. Weather can sometimes play a role in this process and if delays occur ALLO will notify you with an updated timeframe for permanent drop construction. If your fiber is installed during winter months when the ground is frozen, you may have a temporary drop until the spring. If your existing utilities are underground, ALLO will follow the same path.

The conduit ranges in size from ¾ inch to 2 inch, but our standard is ¾ inch.

We are placing pedestals in the easement in your yard. The pedestal, with weather permitting, is installed shortly after the ground is prepared so there is a fence placed around the hole for safety. The pedestal that is eventually placed here houses the equipment to provide service to several homes and businesses in your area. Our intent is to leave your property the way we found it.

The city owns small but specific portions of your property to access and maintain city utilities. We work with the city to access these areas as we build our fiber network.

A utility easement allows a utility the right to use and access a specific area of your property for constructing, operating and maintaining gas, electric, water, and sewer lines. The easement is often a permanent restriction on the property so that it transfers ownership with the home or property when sold. Having an easement gives the utility the right to use the land, but the utility does not own it.

A “right-of-way” is the surface and space above and below any real property in the city in which the city has an interest as an owner or trustee for the public for public travel including public streets, highways, avenues, roads, alleys, easements, sidewalks, tunnels, viaducts, or bridges.

There are  a few ways to determine the easement area of your property.
  1. Review the deed to the property which can be obtained from the county clerk or recorder. The easements will be explained in the legal description of the property.
  2. Contact the zoning or mapping department for your county or city. These departments are in charge of keeping records of surveys and plot maps and can help provide information about an easement on your property.
  3. Reach out to the utility company — or any entity with easement rights — to request the easement information regarding a certain property.
  4. Contact a title insurance company, or private title searcher, they can be hired to perform a search for easements. They are often able to provide a comprehensive report for a fee.

During the design phase, the engineering team determines the most efficient way to provide service. They select the least intrusive intersecting rear property point as the general location for a pedestal which is often in the center of four property corners. From that point, the pedestal location is thoughtfully identified based on the following factors:

  1. Existing underground utilities.
  2. Location of the underground conduit that will feed the pedestal.
  3. Proximity to other pedestals.
  4. Landscape features and/or obstructions.
  5. Ease of accessibility for crews to construct and maintain the network.

Visible construction in your area means we are close to bringing fiber directly to your residence. The best way to find an estimated service timeframe is to choose your location from the main menu and enter your address on our interactive map.

Lincoln Map

This depends on the layout and design of your neighborhood. Some areas are built with easier access to utilities and easements, others have more complex designs and natural obstructions which can cause delays. Planning, design, and engineering are months in the making before you ever see a sub-contractor or ALLO team member make an appearance. City planning is unique in every area and in our 10+ years building GIG communities we’ve found that no two neighborhoods are alike. For these reasons and the ones that are far outside of our control, like weather and unexpected natural obstacles, we recommend checking our interactive website map for the most up to date information on your neighborhood.

Marking sprinklers in advance of construction is certainly helpful but not mandatory.

ALLO will reach out to you regarding construction in a variety of ways including direct mail notices, emails (sign up for those here), door tags, and in-person visits from our quality assurance construction team.

The seed variety is fescue blend, which has proven to be the most successful for this particular climate zone.

According to the Lincoln Public Works and Utilities Right-of-Way Procedures Manual: Except in the case of an emergency, no work will be permitted between the hours of 10PM and 6AM, except for instances when the Public Works Department deems it necessary to expedite construction and/or minimize traffic disruption. In these instances, the permittee will be required to obtain a noise permit from the Lincoln/Lancaster County Health Department.

ALLO has hired a local contractor to manage the sub-contractors who help build the infrastructure needed for ALLO’s fiber network.

For issues in Lincoln, NE: 855-559-2708
For issues in Western, NE: 866-481-2556

ALLO Wi-Fi Calling

For Business Phone:  Wi-Fi Calling allows you to copy your office phone on your smart phone, keeping your mobile number private. In-bound callerlD allows you to see who is calling your work phone and you can answer on your mobile device as if you were at your work phone. When making a call with ALLO Wi-Fi calling, out-bound callerlD will show your work number. Incoming calls ring your office phone and mobile phone simultaneously so there ls no need to forward calls or wait at the office for someone to call you. Best of all, your business contacts only need one number to reach you in or out of the office.

For Home Phone: See who is calling your home even when you aren’t there. Never miss the important calls from your doctor or school because you aren’t home. With ALLO Wi-Fi calling you see who is calling your home and answer if you want. Calls ring your home and up to 5 mobile devices simultaneously. Save money by reducing your mobile or roaming minutes as the app uses LTE or Wi-Fi internet.

If you currently have ALLO phone service, the cost is $5/month, includes Unlimited Long Distance.

If you do not currently have ALLO phone service, the cost is $10/month, does not include Unlimited Long distance.

You’ll need ALLO service, a direct telephone number, an Android or Apple Smart Phone, Tablet, or PC, and LTE or Wi-Fi service.

Phone Features

This service allows a customer to call another party during an existing call and add this party to the call, creating a three-way conversation.

User operation

  • When on a call press flash-hook and then dial the third party’s number.
  • If the third party answers, hit flash-hook again to add both of you to the original call, connection all three parties.
  • If the third party does not answer or their line is busy, hit flash-hook twice to rejoin the original call.
  • If you hang up you will receive a ring back reminding you that the original call is still on hold you can pick it up to resume the call.

  • To activate Anonymous Call Rejection, Press *77 (1177 for rotary telephones).
  • To deactivate Anonymous Call Rejection, Press *87 (1187 for rotary telephones).

When this feature is enabled on your ALLO telephone number, calls that are marked “private” or “blocked” will be automatically rejected. Additionally, the end user will receive a message indicating your ALLO telephone number will not accept “private” or “blocked” number calls.

“We’re sorry, the party you are trying to reach is not accepting calls from private numbers. Please hang up, reverse your number privacy and try again.”

This service forwards all incoming calls to an alternative number, without ringing the customer’s phone first.

The standard access codes for this service are as follows:

  • To enable Call Forwarding:
    1. Dial *90
    2. Wait for a confirmation tone
    3. Calls will be forwarded to the following number: (308) –
  • To disable Call Forwarding:
    1. Dial *91

To Park a Call

  1. Place the call on hold
  2. Press *94
  3. The system will tell you the orbit number where the call is located (this will be needed when retrieving call)
  4. Press the Transfer button
  5. Hang up to complete the transfer

To Retrieve a Parked Call

  1. To retrieve a call you must be on a phone in the same business group
  2. Enter *95 and orbit code to retrieve the call

This service allows a customer to pick up an incoming call to any other line by dialing an access code. The customer can pick up an incoming call while the telephone is ringing but cannot pick up a call that is already in progress.

  • To use Call Pickup to pick up an incoming call, dial *11. The oldest incoming call within the group will be picked up on your line.

This service allows a customer to call another party during an existing call and transfer the call to the second party.

To transfer a call to a second number, press flash-hook and dial the second number. You can then hang up either before or after the second number answers and the call will be transferred to their line.

Allows a customer to receive a second call while they are already on the line, an alert tone will sound on the current call to notify you of the additional incoming call.

To answer a Call waiting call, do one of the following:

  1. Depress the switch hook to place first call on hold and to connect with the Call Waiting caller.
  2. End first call and hang up. The telephone will ring and the Call Waiting calling party will be on the line.

To alternate between two calls:

  1. Depress the switch hook to alternate between calling parties.

To deactivate Call waiting before placing a call:

  1. Dial *70 from a touchtone telephone (1170 from a rotary phone). There will be a short stutter followed by a second dial tone.
  2. Dial the telephone number.

To activate Call Waiting:

  1. Call Waiting is automatically restored when the call is terminated.

Conference bridge facilities are available at a one-time charge or you can choose unlimited use with a monthly fee. Customers would call a toll free or local number then enter a participant/moderator code to be connected to a bridge.

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

These services forward calls from the customer’s line to an alternative number only if calls are not answered on the customer’s line.

Fixed variant of Delayed Call Forwarding allows the subscriber to configure a particular forwarding number that is always used by this service.

User operation

The standard access codes for this service are as follows.

  1. Dial *92
  2. Wait for a confirmation tone

This service allows the customer to block their line temporarily to prevent incoming calls.

User operation

  1. To enable DND, press*78
  2. To disable DND, press *79

This service provides a way for subscribers to configure additional numbers that will be rung instead of or in addition to the customer’s own number any of which can answer the call.

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

This feature allows you to hear the telephone number of the last incoming call by dialing an access code whether the call was answered or not.

  • Allows the customer to “prompt” the central office to redial the telephone number of the last incoming call by dialing 1.
  • Provides the telephone number of the last incoming call before the prompt to return the call.

If, after dialing 1 to have the central office connect the customer with the last incoming caller, the customer reaches a busy signal, the Last Call Return service will automatically continue to redial the number for up to 30 minutes.

When the Last Call Return service determines that the last incoming telephone number is no longer busy, the central office will ring the line with a distinctive ring (short, short, long) to let the customer know the call can now be completed.

After receiving the distinctive ring, the customer may:

  1. Ignore the distinctive ring. The central office will attempt to reestablish the call later.
  2. Pick up receiver. The central office will instantly play the call. If the end-user should reach another busy signal:
    • The end-user will receive an announcement advising to reactivate Last Call Return by dialing *69 or 1169 for rotary dial phones.

  1. Call the RACF directory number 308-633-5002
  2. Enter the 10 digit number to be forwarded (308-632-5301#) and PIN (1234#) when prompted
  3. Enter the access code *72
  4. There will be a stutter dial tone – the forwarding has been enabled
  5. To disable, follow the procedures above but press *73

This feature blocks incoming phone calls that use a computerized autodialer to deliver a pre-recorded message, as if from a robot. To enable this feature, please call 866-481-2556.

This service will ring multiple phone numbers simultaneously maintaining constant accessibility even when you’re away from home or the office.

The Sim Ring service is available for:

  • Individual Lines
  • Teen lines (with separate configuration from their parent Individual Lines)
  • BG Lines
  • PBXs

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

This service allows one-digit or two-digit codes to be used as shortcuts for selected telephone numbers. The short code defaults are 2-9 and 20-49 respectively.

To add a short code:

  1. Dial the one-digit or two-digit access code (*74 or *75 respectively).
  2. A broken dial tone is played.
  3. Enter the one-digit or two-digit short code, followed immediately by the number to which the short code maps.
  4. A confirmation tone is played, then after a second of silence the dial tone is played.

To use speed dialing:

  1. Dial the short code and then either dial “#” or wait four seconds.

This service forwards all incoming calls on to an alternative number, without ringing the customer’s phone first.

The standard access codes for this service are as follows:

To enable Call Forwarding:

  1. Dial *72
  2. Wait for a confirmation tone
  3. Calls will be forwarded to the following number: (308) –

To disable Call Forwarding:

  1. Dial *73

This service forwards all incoming calls on to an alternative number, without ringing the customer phone first.

The standard access codes for this service are as follows:

To enable Call Forwarding:

  1. Dial *72
  2. Wait for a confirmation tone, then dial the number to forward to (if you need to dial a 9 when dialing out then you will need to add this 9 to the beginning of the forwarding number)
  3. There will be a courtesy call to the forwarding line. The call forwarding will be activated once the courtesy call is answered. If you are not able to answer the courtesy call, you can activate the call service by dialing *72 again.

To disable Call Forwarding:

  1. Dial *73

Use our reference guide to set up your voicemail messaging system and learn more about additional features like message forwarding, changing your password, and remote access.