Get to Know ALLO: Technical Support

We’re pleased to continue our department series this week with a spotlight on our Technical Support team, featuring Teresa and Dakoda. When it comes to the ALLO experience and customer satisfaction, this team does a lot of the heavy lifting. Their knowledge base must be wide and constantly evolving alongside the forward-thinking world of technology….

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4:04 PM / Community/ Spotlight / By / 4 Comments

Get to Know ALLO: Executives

If you’ve been following along with this blog series, you may remember our Hosted PBX Lead, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and our…

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4:34 PM / Community/ Spotlight / By / 5 Comments

Get to Know ALLO: Business Support

When ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in the state of Nebraska. 2003 may have seen the first instance of side-eye in our home state, providing fiber optic service to rural communities sounded like an…

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1:50 PM / Community/ Spotlight / By / 0 Comments

Get to Know ALLO: Construction

In an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…

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4:17 PM / Fiber/ Spotlight / By / 4 Comments

Happy ALLOversary Bill!

Congratulations to Bill on  his seven year ALLOversary! Over the last seven years, he’s taken a lot of calls as a residential and business support team member, and now we’re calling him out for being awesome. Before his days at ALLO, Bill was a ski instructor in Colorado, a National Park Ranger at Rocky Mountain…

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10:34 AM / Spotlight / By / 0 Comments

Get to Know ALLO: Network Operations

NOC NOC! Who’s there? A whole team of fiber experts who are responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. But seriously, NOC stands for Network Operations Center and this ALLO team handles a list of responsibilities so vast…

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2:52 PM / Fiber/ NOCtalk/ Spotlight / By / 3 Comments

Spotlight on Mark

Congratulations to local Scottsbluff technician, Mark Shields! Mark recently celebrated his seven year ALLOversary and we couldn’t be more pleased to introduce you to one of favorite team members. He’s been with ALLO for seven years but his time in the customer service industry spans more than 38  years and it shows in his dedicated and…

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2:36 PM / Local/ Spotlight / By / 3 Comments

Spotlight on Kelsey

Kelsey Craig is a Customer Service Representative Trainer working out of the Scottsbluff office and will be celebrating her 2 year ALLOversary in February.  In that short time, Kelsey has transitioned from CSR to a successful Residential CSR trainer  and also assists with cross training other departments.  We admire Kelsey’s persistence and hard work at ALLO and hope…

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3:45 PM / Community/ Local/ Spotlight / By / 3 Comments

Lincoln is Open (and Awesome)

Last week, our brand new ALLO Lincoln store was filled with our favorite kind of people, fiber fans thirsty for new technology! We were thrilled at the turnout of more than 200 people who helped celebrate our grand opening and Lincoln’s move into the fiber future. ALLO President Brad Moline commented on the crowd’s enthusiasm saying…

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10:12 AM / Fiber/ Lincoln/ Local / By / 5 Comments

Allo vs. Google Allo

You may have heard the news that yesterday, Google announced a new messaging app called Allo (pronounced, Aloe).  Sounds familiar right? Google’s Allo app is a smart messaging app similar to texting but pays attention to the way you communicate and adjusts over time.  According to the Google Allo blog, it will for example, learn over…

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10:05 AM / Uncategorized/ Updates / By / 0 Comments