Get to Know ALLO: First Impression Specialists

Our ALLO department series continues this week with a feature on the First Impression Specialists whose smiling faces are there to greet you at each of our local stores. They’re often responsible for the first impression we make on potential ALLO customers so they are well versed in our core values (Exceptional, Local, Honest, Hassle-Free)….

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Get to Know ALLO: Social Media

As ALLO grows, so does our social team. What started as a one-woman show has grown to five recently and we’re pleased to introduce you to Abby and Nichole this week! As with so many other ALLO departments, the social media team juggles a variety of responsibilities but ultimately, their main concern is with the…

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Get to Know ALLO: Installation Technicians

We’re very pleased to give you a closer look at our Installation Technician team and share some insight from Beau and Jon this week. We find that our customers anticipate a mandatory headache with a new service installation and we never tire of surprising them with an entirely different experience. In our industry, it has become…

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Get to Know ALLO: Residential Support

Our blog series continues and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers.  While all of our departments have some level of customer…

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Get to Know ALLO: Technical Support

We’re pleased to continue our department series this week with a spotlight on our Technical Support team, featuring Teresa and Dakoda. When it comes to the ALLO experience and customer satisfaction, this team does a lot of the heavy lifting. Their knowledge base must be wide and constantly evolving alongside the forward-thinking world of technology….

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Get to Know ALLO: Executives

If you’ve been following along with this blog series, you may remember our Hosted PBX Lead, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and our…

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Get to Know ALLO: Business Support

When ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in the state of Nebraska. 2003 may have seen the first instance of side-eye in our home state, providing fiber optic service to rural communities sounded like an…

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Get to Know ALLO: Construction

In an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…

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Happy ALLOversary Bill!

Congratulations to Bill on  his seven year ALLOversary! Over the last seven years, he’s taken a lot of calls as a residential and business support team member, and now we’re calling him out for being awesome. Before his days at ALLO, Bill was a ski instructor in Colorado, a National Park Ranger at Rocky Mountain…

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Get to Know ALLO: Network Operations

NOC NOC! Who’s there? A whole team of fiber experts who are responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. But seriously, NOC stands for Network Operations Center and this ALLO team handles a list of responsibilities so vast…

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2:52 PM / Fiber/ NOCtalk/ Spotlight / By / 3 Comments