Keeping Fiber in the Family

You may remember Bill as the guy who once skied to work in a blizzard. His “get it done” attitude has served him well in his many years with our fiber family. Lucky for us and for our customers, Bill is also a part-time ALLO talent recruiter. And by part-time, we mean that one time…

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5:35 PM / Fiber/ Spotlight / By / 0 Comments

Understanding Wireless Device Strength

Our technicians and support team often throw out terms like “wireless interference” and “channel congestion” and “big red showdown.” Except for that last one, it can be a little confusing. We live in a fiber focused world and it’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. So let’s…

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8:58 PM / Fiber Internet/ WiFi / By / 8 Comments

Happy ALLOversary Linda!

Some of the most frequently used sentences at ALLO include the name Linda. “Linda I need your help!” “Linda will know how to fix it!” “Linda can help you!” “Thanks for your help Linda!”  Linda has become a famous ALLO problem solver and we’re thrilled to be celebrating her six year ALLOversary! In 1997, Linda…

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10:35 AM / Community/ Spotlight / By / 0 Comments

Get to Know ALLO: First Impression Specialists

Our ALLO department series continues this week with a feature on the First Impression Specialists whose smiling faces are there to greet you at each of our local stores. They’re often responsible for the first impression we make on potential ALLO customers so they are well versed in our core values (Exceptional, Local, Honest, Hassle-Free)….

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11:50 AM / Spotlight/ Uncategorized / By / 0 Comments

Get to Know ALLO: Social Media

As ALLO grows, so does our social team. What started as a one-woman show has grown to five recently, and we’re pleased to introduce you to Abby and Nichole this week! As with so many other ALLO departments, the social media team juggles a variety of responsibilities, but ultimately, their main concern is with the…

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11:10 AM / Community/ Spotlight / By / 0 Comments

Get to Know ALLO: Installation Technicians

We’re very pleased to give you a closer look at our Installation Technician team and share some insight from Beau and Jon this week. We find that our customers anticipate a mandatory headache with a new service installation and we never tire of surprising them with an entirely different experience. In our industry, it has become…

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11:12 PM / Community/ Spotlight / By / 0 Comments

Get to Know ALLO: Residential Support

Our blog series continues, and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers.  While all of our departments have some level of customer…

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3:44 PM / Community/ Spotlight / By / 0 Comments

Get to Know ALLO: Technical Support

We’re pleased to continue our department series this week with a spotlight on our Technical Support team, featuring Teresa and Dakoda. When it comes to the ALLO experience and customer satisfaction, this team does a lot of the heavy lifting. Their knowledge base must be wide and constantly evolving alongside the forward-thinking world of technology….

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4:04 PM / Community/ Spotlight / By / 4 Comments

Get to Know ALLO: Executives

If you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…

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4:34 PM / Community/ Spotlight / By / 5 Comments