Get to Know ALLO: Network Operations

NOC NOC! Who’s there? A whole team of fiber experts who are responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. But seriously, NOC stands for Network Operations Center and this ALLO team handles a list of responsibilities so vast…

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2:52 PM / Fiber/ NOCtalk/ Spotlight / By / 3 Comments

Spotlight on Mark

Congratulations to local Scottsbluff technician, Mark Shields! Mark recently celebrated his seven-year ALLOversary, and we couldn’t be more pleased to introduce you to one of our favorite team members. He’s been with ALLO for seven years but his time in the customer service industry spans more than 38  years and it shows in his dedicated and enthusiastic interactions…

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2:36 PM / Local/ Spotlight / By / 3 Comments

Jason Rocked 2015!

Congratulations to our Western Region Tech Operations Manager Jason VanDyke on winning the 2015 Customer Service Award. He has been a member of the Allo family for nearly five years, and we’d be hard-pressed to find a day when he wasn’t striving to uphold our core values (Honest, Hassle-Free, Exceptional, Local). Moving through various roles at…

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2:53 PM / ALLO Expert/ Community/ Spotlight / By / 1 Comment

3 Reasons We Love Lesley

Lesley is our Allo Human Resources Director and she rocks! One of her many responsibilities at Allo is organizing the positive feedback our employees receive. She doles out yearly Customer Service awards, monthly You Rock awards, and her windmill high five is unmatched in the industry. It’s not often she gets spotlighted for all her behind-the-scenes work…

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6:53 PM / Community/ Spotlight / By / 0 Comments

What is a Locate?

It’s important to know that fiber optics are the most advanced technology available today and less than 7% of Americans have access to a true all-fiber network. In most cases, this means we’re building a brand new network from the ground up for you. Before we can even begin laying fiber (which is a huge…

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5:33 PM / Construction / By / 2 Comments

Cookie Poisoning

What do cookies have to do with someone gaining access to your bank account? Everything. Hackers spend countless hours on the Internet listening and looking at Internet traffic in an attempt to intercept your cookies. A cookie, in this sense, is a small piece of information, usually in text format, that is downloaded to your…

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5:27 PM / NOCtalk / By / 0 Comments

An ALLO Installation Story

After eagerly waiting for fiber services to reach her area, our front office manager Kami received notice that her neighborhood was a “go.”  To truly understand her excitement, read her confession here. To highlight our Honest and Hassle Free core values, Kami took the time to document her install experience to help customers see exactly how our ALLO installation process…

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10:31 PM / ALLO Expert/ Community/ Fiber/ Internet/ Television / By / 20 Comments

Happy ALLOversary Devon!

Happy three year ALLOversary to one of our favorite ALLO all-stars, Devon! She started out in customer service and quickly demonstrated an enthusiasm and dedication to her field which led her to becoming the Residential Customer Support Trainer. Starting out at a new job is always a little nerve-wracking. And at ALLO, our support team has…

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4:11 PM / Community/ Spotlight / By / 1 Comment

Service without the hassle

This is the final post in our four-part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-Free. We believe that being local, exceptional, and honest makes us accountable for all that we do as a business. When we make these core values a priority, the result is a hassle-free experience for everyone, and that is our goal…

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9:06 PM / Fiber/ Spotlight / By / 0 Comments

Let’s be Honest

This is part 3 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-free. We love being local, we take pride in being exceptional, and we believe honesty sets us apart from our competitors.  Being honest helps us understand and appreciate the perspective of our customers. Over a decade ago, when ALLO was…

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8:39 PM / Community/ Fiber/ Spotlight / By / 0 Comments