Service Impacting Update
Existing ALLO TV customers may be experiencing system errors with TV service. If you are experiencing a frozen screen, please follow these troubleshooting steps:
- Reboot your set-top-box by removing it from the power source for 30 seconds.
- It may take up to three hours for the reboot to restore service.
- If you are still experiencing a frozen screen after one hour, please reach out to our support team for further assistance.
We are working to resolve these issues as quickly as possible. This page will be updated as new information becomes available.
Last Update: September 10th, 2021 at 10:00 AM (MT)
Important Coronavirus Information
Being a local company means being there for our community when times get tough. Now more than ever, residents and businesses need a fast, consistent, and reliable internet connection.
We designed our fiber network to provide the highest quality experience for learning and working from home. With ALLO internet, you can stay connected to your team, your classroom, and the world as we navigate these difficult times together.
ALLO currently offers four internet speed options, including 50 Mbps, 500 Mbps, and 1 Gigabit. These packages provide a consistently fast and reliable connection with upload speeds that mirror your download speeds. You can view all of our service options and prices at www.allofiber.com/get-allo. If you’re looking for a more budget-friendly option, we also offer a 25 Mbps by 3 Mbps internet package.
Please reach out to our 24/7 local support team if you’d like to learn more. You can chat with us online at www.allofiber.com, or give us a call at 866.481.2556.
How We’re Prioritizing Health and Safety:
Please know, the safety and well-being of each ALLO customer and technician is our top priority. We are following CDC guidelines and implementing additional preventative measures to ensure we are keeping our communities connected without taking unnecessary risks.
The majority of the ALLO team has transitioned to working from home. Technicians who interact with the public have significantly decreased their face time with employees on-site. Additionally, they have been equipped with extra protective and cleaning gear. We have implemented daily health checks to confirm our team is symptom-free before entering homes or businesses. Technicians are also inquiring as to the health of the members of your household or business before entering.
If you need to make a payment, we recommend doing so online at www.allofiber.com/paymybill, with a credit card over the phone by calling 844.209.7165, or by utilizing the payment drop box located outside each of our stores.
For more information regarding safety procedures in place at our Breckenridge, Colorado store, please view our Physical Distancing Protocols.
Stay In The Know