My name is Kami and I have a confession. I am an ALLO employee and a Charter customer. I live in Gering and am eagerly awaiting construction so that I can be a part of the fiber future and carry-over my love of fiber from my work to our home. Having been a Charter customer for the past three years I have paid attention to the differences between ALLO and Charter. You could accuse me of being biased but I’ve only used my personal experiences as a Charter customer to base my opinions.
Difference #1 – ALLO makes it easy.
When we first moved to Gering and learned of our Internet choices, I stopped into the local Charter office and grabbed a price sheet. Then I went online and realized there were exclusive “online” prices. Then I decided to call in and received my third different price for Internet (but this call-in price was super exclusive and good only for the next 30 minutes!). Why? Why Charter, would you make your business practices like murky waters filled with quicksand for your potential customers to wade through? I wanted to be your customer, to give you money every month for a service, but was then leery to commit thinking that tomorrow there might be a better deal. Shouldn’t you make it as easy as possible for me, as a consumer, to choose to do business with you? With ALLO, it doesn’t matter if you talk to me in the office, call us, or sign up online; we offer the same price regardless across all our markets.
Difference #2 – We work very hard to keep our customers.
I won’t bore you with the details of the digital conversion that affected our family’s Charter Internet for two weeks. When we finally got a technician to show up at our house (eight hours after they said they would be there) the technician said “No cost to repair this tonight – it was on our side of your service”. Excuse me? No “I’m sorry about the inconvenience”, no “thank you for your patience” no nada. Instead, I was left with the impression that I was supposed to be grateful. We need to remember that customers have freedom of choice. We need to work hard to win our customers over month after month and ALLO does just that.
Difference #3 – You don’t need a degree in economics to get our fair price.
Every six months when my Charter price increase kicks in I have to call, threaten to leave, get transferred to “the save department,” and negotiate for a better price. I definitely understand the politics and economics behind the rising costs of communications service and know these are often outside of provider control. But gather 10 Charter Internet customers in a room with the same package and I guarantee you will have at least four different prices. Why? If my neighbor is paying $60/month for the exact same Internet package that I’m receiving, and I’m only paying $45…what gives?
As an ALLO employee, I am so thankful that we pride ourselves on honesty and excellent customer service. It makes our jobs and our lives much easier. We see our customers as our neighbors in the communities where we live and we don’t have to hide for fear of how our business operates. If you have any questions, you can find in me in the front office of our Scottsbluff store. I’m here Monday – Friday, peddling better service and fair prices, gimmicks not included.