Instalaciones de Fibra Optica

ALLO lleva cables de fibra óptica desde la calle directamente a su casa. Los otros proveedores están manejando cables de cobre desde la calle hasta su casa. Así que mientras este técnicamente conectado a la fibra de la calle, su cableado de cobre viene con todas las caídas de la tecnología obsoleta; significativa de velocidades, mal servicio y una conexión poco confiable. Además de la experiencia de servicio superior de una conexión de fibra, le respaldamos con soporte local dedicado y bien informado.

La señal de fibra óptica está hecha de luz que implica muy poca pérdida de señal, lo que significa que los datos se mueven a una velocidad más alta a una mayor distancia. Nuestra instalación de fibra garantiza que obtendrá Internet fiablemente rápido (¡hasta 1 Gigabit!). La fibra óptica le permite subir tan rápido como descarga. El mal tiempo no afecta a la fibra porque el núcleo es vidrio, lo que la hace inmune a las interferencias. Además, la fibra hace que sus datos sean más seguros, ya que es increíblemente difícil de aprovechar en comparación con el cable de cobre. ¡Podríamos seguir, y lo hicimos! Consulte nuestro blog de ALLO para obtener más información sobre el futuro de la fibra.

El primer paso para construir una comunidad Gigabit es construir la infraestructura subterránea necesaria para nuestro servicio de fibra a casa. Los conductos se ejecutan bajo tierra que sostienen el cable de fibra óptica y se conectan a los pedestales que instalamos para albergar el cableado. La instalación en su casa será subterránea o aérea, por lo general siguiendo la misma ruta que el cableado telefónico o televisivo existente. ALLO accederá a los patios delanteros y traseros dependiendo de dónde se encuentren las utilidades de energía y comunicaciones de su vecindario. A continuación, la fibra se corre desde el pedestal en la servidumbre de su vecindario y se instala en el lado de su casa dentro de una caja de interfaz de fibra.

Fiber Interface Box

Cuando traemos el cable de fibra óptica a su casa, nuestros técnicos tratarán de hacer uso de los agujeros existentes (tal vez hechos por proveedores anteriores para instalar de su cable). Si se requiere taladrar, hablaremos con usted para garantizar su aprobación de la ubicación y la construcción necesaria.

Fiber to your home

 

Durante todo el proceso le mantendremos informado y responderemos a las preguntas respetando su privacidad y propiedad. here.

Nuevo servicio

Si usted vive en una propiedad de alquiler, ALLO requiere el permiso del propietario. Hay una manera rápida de hacerlo en línea, con nuestro Formulario de Consentimiento del Propietario. Alternativamente, el propietario puede llamar a nuestro equipo de soporte al 866-481-2556.

Llene nuestro Formulario de Consentimiento del Propietario en línea o llámenos al 866-481-2556. Una vez que hayamos recibido el consentimiento inicial, estableceremos un tiempo para reunirnos con usted, organizar una encuesta del sitio si es necesario y hablar a través del proceso de instalación.

Nada. Nuestra instalación es siempre gratis.

Sí, si vives en nuestra área de servicio local. Por favor, denos de 3 a 5 días hábiles para el proceso de transferencia de números.

Sí, pero para evitar interrupciones en el servicio, espere hasta que nuestros técnicos hayan completado su instalación de internet, TV o teléfono de fibra ALLO. Una vez que su servicio de ALLO esté en funcionamiento, puede notificar a su proveedor anterior de su cambio.

¡No! Solicitar el servicio ALLO es totalmente gratuito al igual que nuestra instalación.

Facturación

ALLO tiene dos ciclos de facturación, su ciclo está determinado por su fecha de instalación.

Si su estado de cuenta muestra que su factura se debe el primero del mes, entonces su factura incluye cargos desde el 10 del mes anterior hasta el 9 del mes siguiente. Usted debe recibir su factura alrededor del 17 de cada mes.

Si su estado de cuenta muestra que su factura se debe el día 15 del mes, entonces su factura incluye cargos desde el 24 del mes anterior hasta el 23 del mes siguiente. Usted deberia recibir su factura alrededor del 1 de cada mes.

ACH (Automated Clearing House) es el término técnico de lujo para los pagos mensuales automáticos realizados con una cuenta de cheques o tarjeta de crédito. Si elige hacer pagos de facturas mensuales automáticas no tendrá que pagar el depósito de seguridad de $150 requerido antes de la instalación. Dependiendo de su fecha de instalación, su pago automático será retirado el 1 o el 15 de cada mes. Si el 1 o 15 cae en un fin de semana o día festivo, el pago se retirará el siguiente día hábil.

Los nuevos clientes que opten por los pagos automáticos al servicio de suscripción verán pagos que se retiran automáticamente a partir de su primera factura. Los clientes existentes deben enviar información de pago automático al menos una semana antes de la fecha de vencimiento del estado de cuenta ALLO para que el pago se realice en la factura del mes actual. Puede registrarte para el pago automático aquí.

Recomendamos registrarse en nuestro sistema de pago de facturas en línea SmartHub. Con SmartHub puede ver su historial de facturación, realizar pagos, configurar pagos automáticos y más. Además, puede descargar la aplicación móvil gratuita SmartHub para un acceso aún más fácil. Regístrese ahora aquí.

También puede configurar los pagos automáticos aquí.

El monto de su primera factura puede variar de lo que inicialmente cotizó un miembro del equipo de ALLO. Por favor, no se asuste. Dependiendo de la fecha de instalación, su primera factura puede reflejar los cargos por servicio que se extienden más allá de nuestro ciclo general de facturación de 30 días. El intervalo de fechas debe aparecer en la primera página de su factura. Las facturas futuras reflejarán lo que se le cotizó a menos que realice cambios en su cuenta.

¡Sí! Vaya al enlace Pagar mi factura en la parte superior de nuestro sitio web para pagar en línea.

Haga referencia a su último estado de cuenta ALLO para encontrar su número de cuenta en la esquina superior derecha. También deberá introducir su ciudad de nacimiento, el código postal asociado con su dirección de servicio y la dirección de correo electrónico que proporcionó a ALLO. Haga clic aquí para comenzar el proceso de registro. Si tiene algún problema para registrarse, llámenos al 1.800.982.5307.

Si se registra y realiza un pago en línea, se inscribirá automáticamente a obtener facturas electrónicas y se suspenderá la facturación en papel. Si desea recibir facturas en papel en lugar de facturas electrónicas, llámenos al 1.800.982.5307.

Dependiendo de cuándo se instale con el servicio ALLO, su factura siempre será vencida el 1er o el 15 de cada mes. Hay un período de gracia de cinco días antes de que se aplique un cargo por retraso. Si desea cambiar su fecha de vencimiento del 1 al 15 o viceversa, por favor llámenos al 1.800.982.5307.

Fibra Internet

Para obtener la mejor velocidad, ALLO recomienda conectar sus dispositivos directamente a su router. Para una velocidad inalámbrica óptima, recomendamos conectarse a la red 5Ghz. Si no ve la red 5Ghz en su lista de redes Wi-Fi disponibles, es posible que su dispositivo no admita tecnología 5Ghz o velocidad de 500Mbps. Una vez conectado a la red 5Ghz, el extremo superior debería ver velocidades más rápidas. Su red 2.4Ghz proporcionará un mayor alcance del servicio Wi-Fi en toda su casa. Si usted está experimentando velocidades más lentas, tenemos algunos consejos útiles en nuestro sitio de soporte y si necesita un poco de ayuda adicional, nuestro equipo de soporte está disponible 24/7 al 866.481.2556.

Los clientes de nuestras comunidades de fibra tienen una variedad de opciones que van desde 50mbps hasta 1 Gigabit. Todos los paquetes estándar incluyen 500mbps de velocidad de Internet. Haga clic aquí para crear un paquete personalizado y ver todas nuestras opciones de servicio y precios.

El último equipo de ALLO le permite conectar más de 100 dispositivos inalámbricos y nuestra tecnología de fibra significa que nunca tendrá que competir por el ancho de banda o sufrir a través de esa rueda de amortiguación dolorosa de nuevo. Nuestro router Blast utiliza tecnología Wi-Fi6 y le permite conectar más de 250 dispositivos. Obtén más información sobre Blast en nuestra página de Wi-Fi.

Descargue nuestra aplicación móvil gratuita ALLOIQ para probar su velocidad directamente desde su enrutador ALLO. Esta aplicación móvil es una gran herramienta a la que recurrir si sospecha que puede estar experimentando problemas con el servicio. Otra forma rápida de probar su velocidad es visitar nuestra página de prueba de velocidad de Internet.

The ALLO Blast router provides the ultimate Wi-Fi experience by giving you next-level high-speed coverage throughout your home. This next-generation router includes certified Wi-Fi 6 (802.11ax) technology to improve your experience with faster speeds, dead spot elimination, improved security, and reduced interference.

After making the switch to ALLO and utilizing our ALLO Blast router (which is free by the way), you’ll notice an improved battery life on many of your devices. How? Wi-Fi 6 (802.11ax). This new technology is able to detect when devices are on standby, match the connection needs of your devices, and ultimately prevent your battery from being drained unnecessarily.

If you’re a tech fan like us, you’ll love that the ALLO Blast incorporates 6×6 streams of Wi-Fi delivery (2×2 @ 2.4 GHz and 4×4 @ 5Ghz). It also has a multi-user multiple-input and multiple-output also known as MU-MIMO, and beamforming. If you’re wondering if we just did an algebra equation, we’ll put it in simpler terms, it provides unbeatable signal strength within your home.

Do you have a home full of devices? This router is for you as it can connect over 250 devices without affecting your network. Go ahead, put the ALLO Blast to the test. We’re confident it’ll pass.

Looking for more info on our newest ALLO router? Click here.

Microwaves, cordless phones, and wireless speakers seem like totally ordinary household appliances but they can have a major impact on your wireless signal strength. We do our best to avoid these environmental Wi-Fi haters during installation. Unfortunately, concrete walls and lath and plaster construction can wreak havoc on your signal too and aren’t as easy to get around. Additionally, larger homes may experience loss of signal the further your devices travel from the GigaCenter.

If this is sounding all too familiar, we have a solution. The ALLO Wi-Fi Extender is designed for homes like yours. This equipment doubles the benefits of your GigaCenter router including your wireless coverage, the number of TVs you can hook up to ALLO service, and the number of wireless and wired devices you can connect. Eliminate wireless dead spots, extend your wireless range to the corner bedroom in the basement or the garage or back patio and enjoy twice the fiber benefit from ALLO.

Please note, the ALLO Wi-Fi Extender is only available to customers utilizing the ALLO provided GigaCenter router. If you choose to use your own equipment, we cannot support the ALLO Wi-Fi Extender in conjunction with non-ALLO equipment.

ALLOIQ is our free mobile application that helps you better manage your network all at the palm of your hands. View a quick snapshot of all the connected devices on your network, set up basic parental controls, enabling a guest network, and even change your network name and password. Mobile alert notifications give you a heads up about newly connected devices to your network and alert you to suspicious activity. You’ll receive these notifications within the mobile app and can choose to enable additional notifications on your home and lock screens as well. You can download ALLOIQ on multiple devices if you would like access to the tools across users and devices but it’s not necessary, your network can be managed from a single device.

Download the ALLOIQ app free in any app store today or learn more about ALLOIQ here.

Upgrade to ProtectIQ and ExperienceIQ for just an additional $5 per month for even more control.

With ProtectIQ, you can be sure that cyberattacks, viruses, and malicious traffic all stay outside of your network. Let ALLO work in the background of your router to make sure that your network and connected devices are protected.

ExperienceIQ allows you to take parental controls to the next level. You can do things like setting up profiles for each user in your home, filter out specific websites or applications, and even set time limits to make sure each user is only connected when they should be.

Interested in upgrading to ProtectIQ and ExperienceIQ? Request an upgrade, give our team a call at 866-481-2556, or send us an e-mail at info@allophone.net.

The ProtectIQ feature is an application that runs on the ALLO Blast router, similar in fashion to anti-virus or a consumer grade IDS/IPS.

We do not recommend ProtectIQ as a replacement to your PC’s anti-virus but as an augmentation. Computer and Network Security tends to be thought of like an onion, best implemented at several layers. ProtectIQ is watching and monitoring the traffic coming into your home network connection and will monitor for and alert you to any threats. That, however, does not stop someone from plugging a USB drive found on the street and potentially infecting your device.

Our network capacity is so immense that ALLO’s customers seldom utilize more than 50% of our bandwidth. ALLO monitors usage and can purchase additional bandwidth as needed. Customers are able to actually experience the bandwidth promised at all times of the day even during peak usage hours.

Symmetric speeds mean you can upload just as fast as you download providing efficient and reliable communications. ALLO’s competitors offer asymmetric speeds which makes Internet speeds unreliable. With asymmetric speeds you may get 10 Mbps down but only 1 Mbps up and the slowest speed in the formula controls the information flow.

Communities served by ALLO fiber are Alliance, Bridgeport, Gering, Lincoln, Ogallala, North Platte, Imperial, Hastings, Norfolk, Valentine, Fremont, Breckenridge, Fort Morgan, Wayne, and Scottsbluff. If you reside in a fiber community you can have Internet service without a phone. In other areas, phone service is required for Internet service.

Nope! As long as you’re not doing anything illegal, the sky’s the limit. But if you’re breaking the law, be assured you’ll be hearing from us.

ALLO currently utilizes TeliaSonera and Hurricane Electric for its internet drains. In the event of an outage, our traffic routes over to other providers to keep your connection strong and secure.

TV & DVR

ALLO’s Whole Home DVR service allows you to record and watch recordings from any TV in the house. So you can record the big game in the basement, watch it in the bedroom, and still record Top Chef in the kitchen without missing a pass or a pinch. And it gets better, rather than charging you for DVR service on each TV; it’s just one low cost per month for the service. The monthly DVR service fee is separate from the monthly set-top-box charge which is required for each TV.

Please note: The following instructions explain how to enable a wireless protected setup. This requires steps 2-4 to be completed within a two minute window.

  1. Ensure the Set-Top Box (STB) is properly connected to the corresponding TV with an HDMI, component, or RCA cable.
  2. Turn on your new STB by connecting the power cord to the back of the box. Your TV will display a connect screen with an image instructing you to press the OK button located on the front of the STB. Do not press OK at this point.
  3. Locate the WPS button on the your ALLO router. Press this button three times within ten seconds. A light should begin blinking.
  4. Return to the STB and press the OK button to connect it to your ALLO router.
  5. If successful, the blinking light should become a solid light. The STB may go through an auto-update and your TV service should restore shortly afterward.
  6. If you have additional STBs that need to be connected, wait 30 seconds and repeat steps 2-4 for all STBs individually.

WTVE is a free streaming service available to all of our ALLO TV customers. WTVE lets you watch all your favorite shows live, streaming from any internet-connected device. Never miss another big game, premiere, or season finale – no matter where you are. Learn more and register to start streaming at www.watchTVeverywhere.com.

We’re not really into limits at ALLO and that’s true for our TV service as well. Our team will walk you through the best placement of our ALLO equipment during your installation. We’ll even be happy to set you up with additional boxes at the time of installation if you realize you need one or two more. Larger numbers of set top boxes (eight or more) can sometimes cause signal interference but don’t worry, we’ve got a friendly team that knows how to handle it. If you choose to connect nine or more set top boxes, we’ll reach out to you prior to the scheduled installation to ensure you get the absolute best viewing experience.

Moving and Disconnecting

If you’re moving to an ALLO serviceable area, give us a call to schedule a service move. Our technicians will pick up the equipment at your old address and install it at your new home the same day. And because we know moving is hassle enough, we provide this service to you at no extra cost.

No, our service is contract-free.

No. If you’re unhappy with your service you can disconnect at any time with no financial penalty. We’ll even schedule a time for a technician to recover equipment.

Fiber Construction

We do our best to inform ALLO communities of the entire construction process by mail prior to the arrival of our construction team. However, the city and contractors will access the utility easement area of you property to mark existing utilities and communications lines before our construction can begin and they are not required to provide notice of their flags or markings ahead of time.

The flags or marking in your area were placed by the local utilities companies and help our team identify where the lines are underground. When ALLO begins fiber construction, we use these markings to protect against damage to your property or utilities. Please see the list below for an explanation of utility color associations.

  • White: proposed excavation.
  • Pink: temporary survey markings.
  • Red: electric power lines, cable, conduit, and lighting cables
  • Yellow: gas, oil, steam, petroleum, or gaseous materials
  • Orange: communication, alarm or signal lines, cables or conduit
  • Blue: potable water
  • Purple: reclaimed water, irrigation and slurry lines
  • Green: sewer and drain lines

Utility locate flags or markings are good for 10-14 business days. If construction has not been completed in that time frame, the area will need to be re-marked.

The main line in the easements and right of ways are buried between two and four feet deep and the fiber drop to the house or to the pedestal may vary between 12 to 18 inches in depth.

This is a temporary fiber drop. Our team will return soon to establish a permanent and less intrusive location for the cable. Weather can sometimes play a role in this process and if delays occur ALLO will notify you with an updated timeframe for permanent drop construction. If your fiber is installed during winter months when the ground is frozen, you may have a temporary drop until the spring. If your existing utilities are underground, ALLO will follow the same path.

The conduit ranges in size from ¾ inch to 2 inch, but our standard is ¾ inch.

We are placing pedestals in the easement in your yard. The pedestal, with weather permitting, is installed shortly after the ground is prepared so there is a fence placed around the hole for safety. The pedestal that is eventually placed here houses the equipment to provide service to several homes and businesses in your area. Our intent is to leave your property the way we found it.

The city owns small but specific portions of your property to access and maintain city utilities. We work with the city to access these areas as we build our fiber network.

A utility easement allows a utility the right to use and access a specific area of your property for constructing, operating and maintaining gas, electric, water, and sewer lines. The easement is often a permanent restriction on the property so that it transfers ownership with the home or property when sold. Having an easement gives the utility the right to use the land, but the utility does not own it.

A “right-of-way” is the surface and space above and below any real property in the city in which the city has an interest as an owner or trustee for the public for public travel including public streets, highways, avenues, roads, alleys, easements, sidewalks, tunnels, viaducts, or bridges.

There are a few ways to determine the easement area of your property.
  1. Review the deed to the property which can be obtained from the county clerk or recorder. The easements will be explained in the legal description of the property.
  2. Contact the zoning or mapping department for your county or city. These departments are in charge of keeping records of surveys and plot maps and can help provide information about an easement on your property.
  3. Reach out to the utility company — or any entity with easement rights — to request the easement information regarding a certain property.
  4. Contact a title insurance company, or private title searcher, they can be hired to perform a search for easements. They are often able to provide a comprehensive report for a fee.

During the design phase, the engineering team determines the most efficient way to provide service. They select the least intrusive intersecting rear property point as the general location for a pedestal which is often in the center of four property corners. From that point, the pedestal location is thoughtfully identified based on the following factors:

  1. Existing underground utilities.
  2. Location of the underground conduit that will feed the pedestal.
  3. Proximity to other pedestals.
  4. Landscape features and/or obstructions.
  5. Ease of accessibility for crews to construct and maintain the network.

This depends on the layout and design of your neighborhood. Some areas are built with easier access to utilities and easements, others have more complex designs and natural obstructions which can cause delays. Planning, design, and engineering are months in the making before you ever see a sub-contractor or ALLO team member make an appearance. City planning is unique in every area and in our 10+ years building GIG communities we’ve found that no two neighborhoods are alike. For these reasons and the ones that are far outside of our control, like weather and unexpected natural obstacles, we recommend checking our interactive website map for the most up to date information on your neighborhood.

Marking sprinklers in advance of construction is certainly helpful but not mandatory.

ALLO will reach out to you regarding construction in a variety of ways including direct mail notices, emails, door tags, and in-person visits from our quality assurance construction team.

The seed variety is fescue blend, which has proven to be the most successful for this particular climate zone.

According to the Lincoln Public Works and Utilities Right-of-Way Procedures Manual: Except in the case of an emergency, no work will be permitted between the hours of 10PM and 6AM, except for instances when the Public Works Department deems it necessary to expedite construction and/or minimize traffic disruption. In these instances, the permittee will be required to obtain a noise permit from the Lincoln/Lancaster County Health Department.

ALLO has hired a local contractor to manage the sub-contractors who help build the infrastructure needed for ALLO’s fiber network.

For issues in Lincoln, NE: 855-559-2708
For issues in Western, NE: 866-481-2556

Fibra Teléfono

This service allows a customer to call another party during an existing call and add this party to the call, creating a three-way conversation.

User operation

  • When on a call press flash-hook and then dial the third party’s number.
  • If the third party answers, hit flash-hook again to add both of you to the original call, connecting all three parties.
  • If the third party does not answer or their line is busy, hit flash-hook twice to rejoin the original call.
  • If you hang up you will receive a ring back reminding you that the original call is still on hold you can pick it up to resume the call.

  • To activate Anonymous Call Rejection, Press *77 (1177 for rotary telephones).
  • To deactivate Anonymous Call Rejection, Press *87 (1187 for rotary telephones).

When this feature is enabled on your ALLO telephone number, calls that are marked “private” or “blocked” will be automatically rejected. Additionally, the end user will receive a message indicating your ALLO telephone number will not accept “private” or “blocked” number calls.

“We’re sorry, the party you are trying to reach is not accepting calls from private numbers. Please hang up, reverse your number privacy and try again.”

This service forwards all incoming calls to an alternative number, without ringing the customer’s phone first.

The standard access codes for this service are as follows:

  • To enable Call Forwarding:
    1. Dial *90
    2. Wait for a confirmation tone
    3. Calls will be forwarded to the following number: (308) –
  • To disable Call Forwarding:
    1. Dial *91

To Park a Call

  1. Place the call on hold
  2. Press *94
  3. The system will tell you the orbit number where the call is located (this will be needed when retrieving call)
  4. Press the Transfer button
  5. Hang up to complete the transfer

To Retrieve a Parked Call

  1. To retrieve a call you must be on a phone in the same business group
  2. Enter *95 and orbit code to retrieve the call

This service allows a customer to pick up an incoming call to any other line by dialing an access code. The customer can pick up an incoming call while the telephone is ringing but cannot pick up a call that is already in progress.

  • To use Call Pickup to pick up an incoming call, dial *11. The oldest incoming call within the group will be picked up on your line.

This service allows a customer to call another party during an existing call and transfer the call to the second party.

To transfer a call to a second number, press flash-hook and dial the second number. You can then hang up either before or after the second number answers and the call will be transferred to their line.

Allows a customer to receive a second call while they are already on the line, an alert tone will sound on the current call to notify you of the additional incoming call.

To answer a Call waiting call, do one of the following:

  1. Depress the switch hook to place first call on hold and to connect with the Call Waiting caller.
  2. End first call and hang up. The telephone will ring and the Call Waiting calling party will be on the line.

To alternate between two calls:

  1. Depress the switch hook to alternate between calling parties.

To deactivate Call waiting before placing a call:

  1. Dial *70 from a touchtone telephone (1170 from a rotary phone). There will be a short stutter followed by a second dial tone.
  2. Dial the telephone number.

To activate Call Waiting:

  1. Call Waiting is automatically restored when the call is terminated.

Conference bridge facilities are available at a one-time charge or you can choose unlimited use with a monthly fee. Customers would call a toll free or local number then enter a participant/moderator code to be connected to a bridge.

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

These services forward calls from the customer’s line to an alternative number only if calls are not answered on the customer’s line.

Fixed variant of Delayed Call Forwarding allows the subscriber to configure a particular forwarding number that is always used by this service.

User operation

The standard access codes for this service are as follows.

  1. Dial *92
  2. Wait for a confirmation tone

This service allows the customer to block their line temporarily to prevent incoming calls.

User operation

  1. To enable DND, press*78
  2. To disable DND, press *79

This service provides a way for subscribers to configure additional numbers that will be rung instead of or in addition to the customer’s own number any of which can answer the call.

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

This feature allows you to hear the telephone number of the last incoming call by dialing an access code whether the call was answered or not.

  • Allows the customer to “prompt” the central office to redial the telephone number of the last incoming call by dialing 1.
  • Provides the telephone number of the last incoming call before the prompt to return the call.

If, after dialing 1 to have the central office connect the customer with the last incoming caller, the customer reaches a busy signal, the Last Call Return service will automatically continue to redial the number for up to 30 minutes.

When the Last Call Return service determines that the last incoming telephone number is no longer busy, the central office will ring the line with a distinctive ring (short, short, long) to let the customer know the call can now be completed.

After receiving the distinctive ring, the customer may:

  1. Ignore the distinctive ring. The central office will attempt to reestablish the call later.
  2. Pick up receiver. The central office will instantly play the call. If the end-user should reach another busy signal:
    • The end-user will receive an announcement advising to reactivate Last Call Return by dialing *69 or 1169 for rotary dial phones.

  1. Call the RACF directory number 308-633-5002
  2. Enter the 10 digit number to be forwarded (308-632-5301#) and PIN (1234#) when prompted
  3. Enter the access code *72
  4. There will be a stutter dial tone – the forwarding has been enabled
  5. To disable, follow the procedures above but press *73

We know automated calls from telemarketers and scammers can be irritating, so we automatically enable all of our residential phone customers with a free robocall blocking feature. Robocall blocking prohibits incoming calls from auto-dialing devices associated with large-scale marketing companies and other parties attempting to obtain your information.

If you don’t want this feature, you can easily opt-out of robocall blocking by completing the opt out form or calling our local team at 866.481.2556.

This service will ring multiple phone numbers simultaneously maintaining constant accessibility even when you’re away from home or the office.

The Sim Ring service is available for:

  • Individual Lines
  • Teen lines (with separate configuration from their parent Individual Lines)
  • BG Lines
  • PBXs

For more information and pricing for this feature please call our customer support team.
855-632-3154 Western Nebraska
855-559-2706 Lincoln

This service allows one-digit or two-digit codes to be used as shortcuts for selected telephone numbers. The short code defaults are 2-9 and 20-49 respectively.

To add a short code:

  1. Dial the one-digit or two-digit access code (*74 or *75 respectively).
  2. A broken dial tone is played.
  3. Enter the one-digit or two-digit short code, followed immediately by the number to which the short code maps.
  4. A confirmation tone is played, then after a second of silence the dial tone is played.

To use speed dialing:

  1. Dial the short code and then either dial “#” or wait four seconds.

This service forwards all incoming calls on to an alternative number, without ringing the customer’s phone first.

The standard access codes for this service are as follows:

To enable Call Forwarding:

  1. Dial *72
  2. Wait for a confirmation tone
  3. Calls will be forwarded to the following number: (308) –

To disable Call Forwarding:

  1. Dial *73

This service forwards all incoming calls on to an alternative number, without ringing the customer phone first.

The standard access codes for this service are as follows:

To enable Call Forwarding:

  1. Dial *72
  2. Wait for a confirmation tone, then dial the number to forward to (if you need to dial a 9 when dialing out then you will need to add this 9 to the beginning of the forwarding number)
  3. There will be a courtesy call to the forwarding line. The call forwarding will be activated once the courtesy call is answered. If you are not able to answer the courtesy call, you can activate the call service by dialing *72 again.

To disable Call Forwarding:

  1. Dial *73

Use our reference guide below to set up your voicemail messaging system and learn more about additional features like message forwarding, changing your password, and remote access.

ALLO Voicemail Reference Guide