No Action is Required Today!
Keep enjoying your service as normal.
An Important Update Regarding Your Fiber Service in Joplin
Lumos Fiber has reached an agreement to acquire ALLO’s fiber network and customer accounts in Joplin. As we prepare for this transition, our focus is to make the switch as seamless as possible.
Service Impact
What This Means For Your Service Today
Your ALLO Fiber service will remain active through the end of 2026. There are no immediate changes to your account.
ALLO Support is Here!
Your existing support team stays the same through the end of 2026.
Uninterrupted Service!
Our shared goal is to avoid any interruption to service.
What’s Next
We’re committed to a seamless transition.
October 2026
Announcement
No action required!
November 2026
Lumos Fiber follows up with more information on what to expect
By the End of 2026
Transition to Lumos Fiber
Who is Lumos?
Lumos delivers 100% Fiber Optic Internet and Whole-Home Wi-Fi to a growing network of homes, businesses, and multi-family buildings throughout the Midwest and Eastern US. Lumos, part of T-Mobile Fiber Home Internet, is accelerating its mission to build a local, transformational, 100% Fiber Optic network and to bring even more value to customers through T-Mobile benefits. Lumos believes the possibilities of tomorrow cannot be built on the infrastructure of yesterday, so Lumos is building an Internet equipped for the most hopeful of all things – the future.
Questions About The Transition
Frequently Asked Questions
Yes, Lumos Fiber has reached an agreement to acquire ALLO’s fiber network and customer accounts in Joplin.
Your service will remain active with ALLO Fiber through the end of 2026.
Your monthly service and price will not change while on ALLO service.
No. Once our Joplin store is closed on October 30th, 2026, payment drop boxes will no longer be available, and payments should not be left at this location. Please use one of the approved payment methods:
- Online
- Pay By Phone
- Automatic Payments
ALLO services will remain active through the end of 2026 or until you transfer services to Lumos.
We are here to help answer any questions you may have about this transition and are committed to keeping you informed every step of the way.
Residential Phone: Call our team at 800-251-5419
Business Phone: Call our team at 855-632-3154
Email: Reach out to us at [email protected]
In-person: Visit our store through 10/30/2026 at 512 S Main Street.
