Our blog series continues, and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all of our departments have some level of customer interaction, the residential support team definitely handles the majority of communication with our fiber family. And we truly believe our customers are just that: family, friends, and neighbors, never a number or a nuisance. We depend on customer support to be the understanding, knowledgeable, and reliable team we’ve built our brand around, so we’re pleased to introduce two members of the team, Michelle and Andrew.
Michelle works with our Scottsbluff support team, manages the ALLO online chat system, and assists with ALLO retirement homes in our communities. Originally from New Mexico, Michelle made the transition to the Nebraska Good Life in 2008. Michelle immediately applied at ALLO after hearing good things from fellow support team member Kelsey; she says “I had heard so many good things about ALLO and all of them still hold true today.” Michelle has a lot of love for her ALLO family and says, as a natural problem solver, her favorite part of each workday is helping customers. She’s a committed fitness buff who loves the gym and being outdoors and picks Bora Bora as the place she’d fly to on a moment’s notice (can we come too, Michelle!?).
Andrew is our Lincoln customer support supervisor and as one of twelve children in his family, he fits right into our team-spirited environment. He likes to quote our President, Brad Moline when describing the customer support role. “As Brad puts it, we are the ambassadors to our customers and a hub of information for the rest of the company,” Andrew notes that ALLO relies on our customers not just to keep our business going but to keep our business improving and believes regular team meetings help us accomplish that goal. When it comes to ALLO versus the other guys, Andrew says, “Our connection to the community is what makes us stand out. We don’t pretend to be anything we’re not. We are made of our community, for our community.” Outside of ALLO, he says, hands down, he’s most proud of his family, “Each of my siblings inspires me to do nobler deeds, have higher thoughts, and seek greater achievements.”
All of our team members offer unique insight and undeniable dedication to their work to make the company greater as a whole. We’re so pleased to be able to recognize the assets both Michelle and Andrew offer to ALLO and thank them and the entire customer support team for keeping ALLO honest, exceptional, local, and hassle-free each day.