Consumer notice and consent. Prior to enrolling an existing subscriber in the Affordable Connectivity Program (ACP), the participating provider must clearly disclose to the subscriber that “the ACP” benefit is a government program that reduces the consumer’s broadband internet access service bill as long as FCC funding is available (eligible ACP customers that select the exclusive 100 Mbps speed plan will automatically be downgraded to our lowest speed plan at standard rates), that the household will be subject to the provider’s undiscounted rates and general terms and conditions at the end of the program if they continue to receive service.”[1] The participating provider must also disclose to the subscriber that they may obtain ACP-supported broadband service from any participating provider of their choosing and that the subscriber can transfer their ACP benefit to another provider at any time. The participating provider is required to retain the documentation showing that, after receiving these disclosures, the subscriber provided their affirmative consent to apply their ACP benefits to the broadband service offered by the participating provider.[2] Since these requirements are designed to enable households to make informed judgments as to how to apply their ACP benefit, notices that inform a subscriber that they have been enrolled in the ACP program prior to the subscriber giving their affirmative consent are not sufficient to enroll the subscriber in the program. Providers must also obtain consent from all ACP program subscribers, whether existing or new, before they transmit the subscriber’s information to the National Lifeline Accountability Database to enroll them in the ACP program.
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How to Change Your Network Name and Password in ALLOIQ
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ALLO has immediate openings for:
Residential Installation Technician
Seward, NE
Our Residential Installation Technicians are on the frontlines of ALLO. Face-to-face customer interactions, problem-solving, and fiber passion are key elements to a day in the life of an ALLO technician. No two homes are alike, so installing fiber to the premise (FTTP) requires mental flexibility, physical dexterity, and a willingness to adapt. If you prefer tools over typing, you’ll love this role.
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