Privacy and Terms

You must not have subscribed to an applicable Service within the previous thirty (30) days. To be entitled to this Money-Back Guarantee, your request for up to thirty (30) days prorated credit must occur within thirty (30) days of your installation or change of service date. This Money-Back Guarantee will initially be provided in the form of a credit. There is a limit to one credit per Service, within any single ninety (90) day period. If you continue to receive another ALLO Service, your credit will be available on your next billing statement. If, instead, you cancel all Services with ALLO, your credit will first be applied to any outstanding financial obligations you may have with ALLO. The remaining amount, if any, will be refunded back to you. We reserve the right to terminate or revoke this Thirty (30) Day Money-Back Guarantee at any time and without prior notice. Credits may be applied to any of the following: (i) monthly recurring service and wire maintenance charges and/or (ii) equipment charges (the credit is subject to timely equipment return in accordance with this Subscriber Agreement for the applicable Services.) You may not receive a credit for, and will remain responsible for, the following: (i) local and state taxes; (ii) other fees and surcharges; (iii) non-standard installation charges (including complex, underground, custom work, special construction and/or additional outlets); (iv) transactional TV purchases (including Pay-Per View and/or On Demand); and/or (v) transactional Phone purchases (including per-minute domestic and/or international long-distance directory assistance, and/or operator assistance charges).

*Service: TV, Internet, Phone

By accessing the Internet through any facility owned or operated by ALLO Communications LLC, or any of its affiliates (“ALLO”), a Subscriber, on or behalf of itself or any of its Users (as those terms are defined below), agrees to the terms of this Acceptable Use Policy agreement (the “Agreement” or “AUP”). ALLO may revise this AUP from time to time by posting a new version on the website at www.allophone.com.

1. DEFINITIONS

“Service” means access to the Internet (depending on the rate plan selected by the Subscriber), web hosting services offered through facilities owned or operated by ALLO, and any other data services offered by ALLO. “Subscriber” means the individual, corporation, or legal entity that incurs usage charges for the Service and utilizes the Service for its own internal use. “User” means an individual within Subscriber’s corporation or other legal entity who uses the Service and whose usage charges are incurred by Subscriber.

2. ACCEPTABLE USE OF INTERNET SERVICES

The Service may be used for browsing, sending, receiving and reading electronic mail, transferring files via the file transfer protocol or similar Internet protocol. At all times Subscriber shall be responsible for any use of the Service by its Users.

3. PROHIBITED ACTIVITIES

In connection with the use of the Service, Subscriber shall comply, and shall require its Users to comply, with the terms and conditions of this Agreement and with all applicable laws and regulations, including, without limitation, the Digital Millennium Copyright Act.

a. Without limiting the generality of the foregoing, Subscriber and its Users shall not use the Service in a manner that interferes with or threatens to jeopardize ALLO’s network or the use of the Service by any of ALLO’s customers, and Subscriber shall not use the Service:

i. to make foul or profane expressions, or to impersonate another person with fraudulent or malicious intent, or to annoy, abuse, threaten, or harass that person;

ii. to create or distribute chain letters or other types of Ponzi or pyramid schemes of any type;

iii. to send unsolicited mail messages, including the sending of junk mail or other advertising material to individuals who did not specifically request such material, who were not previous customers of Subscriber or with whom Subscriber does not have an existing business relationship (spam); or distributing, advertising, web hosting or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam;

iv. to transmit or upload material, information, messages, data or images that are libelous or defamatory, or that violate any privacy right, threaten physical harm or property damage, or that violate state, local or federal laws, including but not limited to, laws governing obscenity, pornography, intellectual property, or the transmission of copyrighted material or trade secrets unless possessing the appropriate and necessary rights to do so;

v. to cause or attempt to cause security breaches or disruptions of Internet communication or service. (Examples of security breaches include, but are not limited to, accessing data of which Subscriber is not an intended recipient, or logging in to a server or account that Subscriber is not expressly authorized to access. Examples of disruptions include, but are not limited to, port scans, ping floods, denial of service attacks, packet spoofing, and forged routing information);

vi. to conduct or solicit the performance of any illegal activity or to conduct any other activity that infringes the rights of ALLO or any other party;

vii. to accomplish any unlawful purpose including, but not limited to, posting, sending, storing or transmitting information which a reasonable person would deem unlawful;

viii. to collect large numbers of identifiers of others without their consent (spidering or harvesting) or use of software to conduct such activity (spyware);

ix. to violate the rules of any network, server, web site, or system that you access;

x. to access others computers, servers or data without others permission;

xi. to use or run public servers;

xii. to interfere with others use of Service including transmitting worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others ability to use the network;

xiii. to resell or make the service available to others outside of the residential or business premise; or

xiv. to access and use the Service with anything other than dynamic Internet Protocol address that adheres to dynamic host configuration protocol. Use of static IP addresses or any protocol other than DHCP is prohibited unless you have a plan that allows you to use them.

b. Subscriber and its Users shall not cause harm to the equipment, software, or processes used in connection with furnishing the Service, whether owned or operated by ALLO or other entities.

c. Upon any notice of alleged copyright infringement by a Subscriber, ALLO shall have the right to immediately remove the allegedly infringing content or temporarily disable the Subscriber’s webpage. ALLO will notify Subscriber if such action is taken. Reinstatement may occur upon receipt by ALLO of a counter notice delivered in accordance with the copyright infringement provisions of the Digital Millennium Copyright Act. Repeat infringers’ accounts will be terminated with no reinstatement.

d. Subscriber purchases this service for residential or business class use. Data consumption that is not characteristic of a typical user as determined by ALLO in its sole discretion may result in bandwidth limitation, customer purchasing dedicated bandwidth or service termination.

4. CONTENT

ALLO exercises no control over the content of the information passing through ALLO’s network and accessed through the Service. ALLO has no duty to monitor, review, remove, or edit any material passing through or residing on its network or servers, although ALLO reserves the right to do so. Some sites contain information that Subscriber or its Users may consider obscene or harmful. ALLO shall not be responsible in any manner and to any extent for sites or postings that might be considered obscene, offensive, harmful, or illegal. Subscriber is responsible for its own monitoring and viewing habits, and for those of its Users, including minors. ALLO makes no warranties of any kind, whether express or implied, about the content of the information passing through its network or accessed by the Subscriber or its Users through the Service. Use of any information obtained through the Service is at the sole risk of Subscriber and its Users. ALLO specifically disclaims any responsibility for the accuracy or quality of information obtained through the Service.

5. EQUIPMENT

Subscriber shall be responsible for the proper installation, operation, and maintenance of any equipment not supplied by ALLO that is used by Subscriber or its Users in connection with the Service and Subscriber shall ensure that such equipment is technically and operationally compatible with the Service and in compliance with applicable laws and regulations.

6. VIOLATIONS OF THIS POLICY

If ALLO receives notice from a third party, or if ALLO reasonably believes that a Subscriber or any of its Users has violated any of the terms of this Agreement (including, without limitation, for failure to pay for the Service when due), then ALLO shall have the right, in its sole discretion, without prior notification to Subscriber or its Users, without limiting any other rights or remedies ALLO might have, and without incurring any obligation or liability to Subscriber or its Users, to temporarily discontinue furnishing Service to Subscriber or its Users, in whole or in part, or to terminate service to Subscriber. ALLO may charge a reconnect fee for any discontinued Service that is subsequently reconnected.

7. CHANGES TO THE ACCEPTABLE USE POLICY

ALLO may change this Acceptable Use Policy at anytime. Subscribers may review the most current version by clicking “Legal” located at the bottom of our site. Subscribers are responsible for checking these terms periodically for changes. Continuing to use ALLO services following changes to the Acceptable Use Policy signifies acceptance of the new terms.

8. SECURITY DEPOSIT

A security deposit is required prior to installation of ALLO service. The customer may waive the deposit by submitting one of three waive options: 1)Provide a bill copy from previous provider showing the last statement was paid in full; 2) Authorize for automatic monthly payments; or 3) Transfer an existing landline phone number to ALLO service. If a customer chooses not to submit one of the listed waive options, they must pay $150 prior to installation. If a waive option is not submitted and the $150 payment is not received prior to installation, the customer will incur a $150 security deposit charge on their first ALLO statement. This charge is credited back to the customer account after one year of service or after equipment has been returned following a service disconnect

9. ALLO Refer-a-Friend Program Terms and Conditions

A “current ALLO customer” is a customer who currently has an account with ALLO. Current ALLO customers who initiate a referral are defined as “Referrers”. Non-customers who activate an ALLO account upon a referral are defined as “Referees”.

These Terms and Conditions (“Program Terms”) apply to ALLO’s Refer-a-Friend Program (“Program”). These Program Terms are a legally binding agreement by and between you, the Referrer, and ALLO Communications, LLC (“ALLO”, “us”, or “we”). By referring a friend, or otherwise participating in this Program, you understand and agree to be bound by the Program Terms, as well as ALLO’s Privacy Policy found here. ALLO, in its sole discretion, reserves the right to disqualify any customers at any time from participation in the Program, for reasons including but not limited to, ineligibility, or if we find that you have violated any of the Program Terms or Rules or violated any law.

A. Changes to the Program

ALLO may, in its sole discretion, change, cancel, suspend, or modify any aspect of the Program without notice. These Program Terms may be modified and updated at any time, with changes becoming binding once posted on www.allocommunications.com. Your continued participation in this Program after such modification or update shall be deemed as your acceptance of any such Program Terms. If you do not agree to any modification or update of these Program Terms, you must immediately stop participating in the Program.

B. Program Participation and Eligibility

This Program and participation in this Program is void where prohibited by law or regulation. For Referrer to receive the Program credit, Referrer and Referee must meet all eligibility requirements set forth herein. Please allow up to four (4) weeks after referral validation for the Program credit to be applied.

As the Referrer, you must:

  1. Be a current ALLO customer, and
  2. Be an individual person or business and the age of majority in the state where you are a resident at the time of referral.

The Referee must:

  1. Be an individual person or business and the age of majority in their state of residence at the time of referral,
  2. Not be a current or existing ALLO customer,
  3. Provide your full first and last name associated with your ALLO account at the time Referee signs up for ALLO service,
  4. Have activated service with ALLO on a new account that is not on the same account as the Referrer, and
  5. Have completed installation.

Employees of ALLO, including immediate family and household members, are not eligible to participate in this Program. If your ALLO service has been disconnected, or you cancel your service with us, you are no longer eligible to participate in this Program; this includes losing any referral credits that may be pending. Credits received under this Program are non-refundable. You cannot redeem a referral credit for referring yourself. You may only participate in the Program with one account. By participating in the Program, you agree to let your Referees know that you may receive an account credit if your Referee activates their service with ALLO. You understand and agree that you will not receive any account credit for referrals that are rejected or not received for any reason, including Referees failing to mention your full name at sign-up, or if you or your Referee fail to comply with any of the Program Terms. We are not responsible for any failed referrals.

C. Reward Redemption

Program credits are provided in the form of service credits delivered into your ALLO account. One $50 account credit per eligible referral. There is no maximum amount of credits Referrers may receive in one calendar year. Program credits do not expire so long as your account remains active and is not cancelled or disconnected. Credits are non-transferable, non-assignable, and cannot be redeemed or exchanged for cash or any cash equivalent, merchandise, or other credit. Credits may not be combined with other promotions and are not be applied retroactively. Credits may not be used toward any required security deposit or to pay or offset any fees charged to your ALLO account, including, but not limited to, any late payment fees, moving fees, or reconnect fees. We may, at our sole discretion, limit the number of referrals that may be made by a Referrer at any time.

D. Referrer Responsibility

You understand and agree that it is your sole obligation to make any required payments on any outstanding obligations owed to ALLO. You understand you cannot and should not rely on ALLO to make such payments or apply Program credits to your bill as a substitute for payment.

E. Tax Liability

You are solely responsible for any and all tax liabilities, duties, and any other governmental charges arising out of your accrual or redemption of these Program credits. Conversely, ALLO is not responsible for any and all such liabilities.

F. Fraudulent Activity

We reserve the right to void any Program credits due to any suspected fraudulent activity or the occurrence of unethical conduct which compromises the fairness of the Program in any way or violates these Program Terms. Fraudulent or unethical conduct may include, but is not limited to, misrepresentation of information furnished to ALLO, abusive or illegal acts, the use of bots, fictitious identities, or fake emails by you or anyone acting on your behalf.

G. Limitation of Liability

NEITHER WE, AS THE OPERATOR OF THIS PROGRAM, NOR OUR AFFILIATES AND SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL BE LIABLE TO YOU FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION, COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES), BASED DIRECTLY OR INDIRECTLY ON YOUR RELATIONSHIP WITH US OR OUR ADMINISTRATION OF THIS PROGRAM, WHETHER BASED ON BREACH OF CONTRACT, STATUTE, OR OTHERWISE IN CONNECTION WITH (I) YOUR PARTICIPATION IN THIS PROGRAM, (II) ANY FAILURE, DELAY, OR DECISION BY ALLO IN ADMINISTERING THIS PROGRAM; OR (III) FOR ANY LOSSES OR DAMAGES THAT MAY RESULT FROM YOUR PARTICIPATION IN THIS PROGRAM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

H. Limitation of Warranty

  1. THIS PROGRAM AND THE PROGRAM CREDITS ARE BEING PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS WITH RESPECT TO THE PROGRAM. WE MAKE NO GUARANTEES THAT THIS PROGRAM WILL BE WITHOUT INTERRUPTION, FREE OF ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, OR DELAYS IN VALIDATION OF REFERRALS.
  2. ALLO DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OF, OR ACCURACY OF ADVERTISEMENTS FOR OR ANY MARKETING OFFERED OR PROVIDED BY OTHERS IN CONNECTION WITH THIS PROGRAM.

I. Governing Law/Jury Trial

These Program Terms will be governed by and interpreted in accordance with the laws of the State of Nebraska, without reference to its choice of laws. You or ALLO may submit to the exclusive jurisdiction of the courts located in Lancaster County, Nebraska, and agree not to commence any legal action under or in connection with the subject matter of these Program Terms or participation in the Program in any other court or forum. Any cause of action or claim you may have with respect to this Program must be commenced within one (1) year after such claim or cause of action arises. The parties expressly waive their right to a trial by jury of any dispute related to these Program Terms or participation in the Program.

10. SPECIAL NOTICE FOR NEW JERSEY USERS

BY USING THIS WEBSITE, YOU: (A) ASSUME ALL RISKS OF LOSSES OR DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS WEBSITE; (B) IRREVOCABLY WAIVE ALL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) THAT MAY OCCUR AS A RESULT OF YOUR USE OF THIS WEBSITE; AND (C) EXPRESSLY AGREE TO RELEASE AND DISCHARGE ALLO COMMUNICATIONS, AND ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, OR ASSIGNS FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR USE OF THIS WEBSITE;  AND (D) YOU VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT YOU MAY OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST ALLO COMMUNICATIONS FOR LOSSES OR DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, INCLUDING ANY CLAIM BASED ON ALLEGED NEGLIGENCE ON THE PART OF ALLO COMMUNICATIONS AND ITS AGENTS AND EMPLOYEES. YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ THIS “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY.

Effective Date: May 8th, 2018

1. Privacy Policy Overview

ALLO Communications, LLC (“we,” “us,” or “our”) operates the website https://www.allocommunications.com/ (the “Website”), which is governed by this Website Privacy Policy (the “Policy”). This Policy applies to any individual or entity (“you”, “your”, or “User”) who accepts this Policy. This Policy is designed to inform you of the types of information we collect from users, how we use that information, and the circumstances under which we will share it with third parties when users utilize the products and services (collectively, the “Services”).

This Policy pertains to information collected only directly through the Website and does not apply to personal information collected from offline resources and communications (for instance, if you send us a postal letter or call us). Our Services, and our collection, use, and disclosure of your information through this Website is governed by U.S. law. Accordingly, our Policy applies to Users who are located in the U.S. when visiting the Website.

We reserve the right at any time, and in our sole discretion, to change or modify this Policy. If any such changes or modifications are made, we will update the “Effective Date” heading at the top of this web page. Such changes or modifications shall be effective immediately upon posting to the Website, and supersede any prior versions of this Policy. Upon material modification of this policy notice will also be provided through electronic or physical mail. Your use of the Website or the Services provided through the Website following such changes or modifications shall constitute your acceptance of the Policy as last revised.

2. Types of Information Collected

NON-IDENTIFYING INFORMATION

We, and/or our third-party advertising or technology vendors, may collect Non-Personally Identifiable Information using various tracking technologies described in this Policy. Non-Personally Identifiable Information is anonymous and includes information such as IP address, web pages which have been viewed, date and time, search queries that have been submitted, domain type, and responses by a visitor to an advertisement and content delivered by us or a third party advertising or technology vendor. We may use different types of technologies to collect this type of information, including cookies and web beacons (1×1 pixels). Additionally, when requesting further information on the Website, we may collect additional Non-Personally Identifiable Information about the individual. Examples of Non-Personally Identifiable Information that may be requested include geographic location. None of this Non-Personally Identifiable Information, by itself, or together with other Non-Personally Identifiable Information, can by its nature be matched with a specific individual.

PERSONALLY IDENTIFIABLE INFORMATION

Personally Identifiable Information, as used in this Policy, means any information or set of information that identifies a specific individual, and may be collected, for example, when users request more information, subscribe to Services online, register for an account, or contribute to a chat, or in any other way submit personal information to us via the Website. Examples of Personally Identifiable Information that may be requested include your first and last name, email address, ALLO account number, CPNI customer code, user ID and/or password information, credit card or other payment information, postal address, and phone number(s). We collect this information on the Website to provide you with notices in the form of e-mails, mailings, and the like, to allow you to request information from us, and otherwise correspond with you about our Services. You can choose not to provide your Personally Identifiable Information by electing not to complete a form. By providing your personal information, you acknowledge and consent to our use of your Personally Identifiable Information in accordance with this Policy.

3. How We Collect Information

We automatically collect certain Non-Personally Identifiable Information on the Website through cookies, web beacons, log files, and other common website data collection techniques. Additionally, we receive information from third parties.

When you enter the Website, we will identify the Internet Protocol (IP) address of your computer or handheld device. The IP address does not identify you personally, but it lets us identify the device you are using. We store IP addresses in case we need to track a connection for security purposes. We may also collect information about the device you are using to access administrator services, including what type of device it is, what operating system you are using, device settings, unique device identifiers, geo-location data, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. Check the policies of your device manufacturer or software provider to learn more about what information your device makes available to us.

 

DO NOT TRACK SIGNALS

Do Not Track is a feature in your web browser, which enables you to opt-out of the third party tracking of your online activities over time and across third party websites. We do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit this Website or use our Services. Third parties cannot collect any Personally Identifiable Information from this Website unless you provide it to them directly.

WEBSITE COOKIES

The website may place “cookies” on a visitor’s computer. Cookies are small text files. Our cookies save anonymized (e.g. Non-Personally Identifiable) data about individual visitors, allowing the website to recognize information about a visitor and help deliver personalized content and other services and functions. The Website may use both session cookies, which terminate when a User closes his or her browser, and persistent cookies, which remain on the User’s computer until they expire or are manually deleted. A cookie does not retrieve any other data from your hard drive.

The Website may also contain coding from our third party business and technology partners, which generate third-party cookies. Third-party cookies allow these third party business and technology partners to store Non-Personally Identifiable Information, which is accessible when you visit the Website or other third party websites. We do not control use of these cookies.

Most browsers allow you to control cookies, including whether or not to accept them, and provide the ability to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Blocking cookies may result in a lower quality experience for you while you are using the Website, or otherwise stop certain features on the Website from functioning. Blocking cookies does stop all tracking activities described in this Policy.

WEB BEACONS (1×1 PIXELS OR GIFS)

Our website contains coding known as Web Beacons that use 1×1 pixel images to capture and transmit the online activity of users on the Website. These Web Beacons typically transmit information about the completion of forms on the Website and other Website activities in order to measure advertising effectiveness and/or store analytics information. In addition, we may use Web Beacons in HTML-based emails. This use allows us to evaluate the effectiveness of our email communications and our marketing campaigns by showing how many emails recipients open.

LOG FILES

Like most websites, our servers utilize log files. Log files store information including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Log files are used to analyze trends, administer the Website, track Users’ movement in the aggregate, and gather broad demographic information for aggregate use. We use log file information at times to help identify you as you browse and to gather broad technical and demographic information on who uses our website.

GOOGLE ANALYTICS ADVERTISING FEATURES

We use Google Analytics to collect information about the use of the Website. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with Personally Identifiable Information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Website by disabling the Google Analytics cookie on your browser. You can also view and change the currently available opt-outs for Google Ads.

We also use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to of our website. This could be in the form of an advertisement on other websites or on the Google search results page. Third party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Website. Any data collection will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using Google’s Ads Settings. Alternatively, you can opt-out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

4. How We Use and Share Information

USES OF INFORMATION

In addition to the uses listed in other sections of this Policy, the information you provide to us and automatically-collected information (both Personally and Non-Personally Identifiable Information) is used to provide a number of different functions and services on the Website and to provide an enhanced online experience for users. We collect information so we can identify you as our customer, to establish, manage and protect your accounts, to verify your identity in the event that you lose or forget your Website login credentials, to complete your transactions, to offer you Services you might be interested in, to personalize and improve upon your experience with us, and to comply with various legal and regulatory requirements.

Third-party advertising companies may also be utilized by us to target display advertising to you once you leave the Website. These companies may use Non-Personally Identifiable Information about your visits to the Website in order to provide advertisements about goods and services that may be of interest to you. It is solely your obligation to review and understand the privacy practices and policies of these advertisers and their associated third parties. These advertisers and their associated third parties are independent entities over which ALLO exercises no control. ALLO is not responsible for, and will not be liable for, their conduct, actions, omissions, or information handling or dissemination practices. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note, this does not opt you out of being served advertising. You will continue to receive generic ads.

SHARING OF INFORMATION

ALLO does not sell or disclose information about you to any other party except under the circumstances described below, or as otherwise provided in this Policy, or required or permitted by law. Sharing of your Personally Identifiable and Non-Personally Identifiable Information includes, but is not limited to, the following:

  • If you give us your consent, we may share your Personally Identifiable Information with third parties pursuant to the terms of your consent.
  • We may share your contact information, such as your name, email address, and phone number collected on the website, among our trusted third parties so that they may contact you with marketing offers that are different from services you currently have with us. You may, however, limit this sharing. If you do not want this information shared for marketing purposes, please click here to opt-out.
  • We aggregate information into statistics about Users, including their usage of the Website, traffic patterns, and demographics. We may provide third parties with such statistics, but such information does not constitute Personally Identifiable Information.
  • We may occasionally share your information with our affiliates, service providers, and other third parties that help to operate our business and this Website and deliver the Services available on or through the Website to: facilitate, improve, or outsource elements of our service or operation of the Website, including processing transactions, sending emails, and providing marketing assistance or analysis.
  • We may provide your information to, or exchange your information with, these service providers for use in their provision of services to us, such as fraud protection, compliance monitoring, or marketing analysis. These external service providers may have access to Personally Identifiable Information needed to perform their functions or services to us, but may not use it for other purposes including their own marketing.
  • We may sell, transfer or otherwise share some or all of our assets, including your Personally Identifiable Information, in connection with a merger, acquisitions, reorganization or sale of assets including in the event of bankruptcy.

In addition to the uses described above, sometimes the law or other circumstances require that we disclose Personally Identifiable Information about you to nonaffiliated third parties. Some examples are the following:

  • To assist law enforcement or other governmental agencies investigating cases of possible illegal activities by third parties.
  • To respond to subpoenas, court orders, legal process, and to establish or exercise ALLO’s legal rights to defend against legal claims.
  • To enforce or apply our agreements, and to protect the rights, property, or safety of our users or others.
  • To prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity.

THIRD PARTY SITES

This Policy applies only to this Website. It does not apply to your use of any other websites (whether or not operated by us), including any websites to which we provide links or websites of our business partners. We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose websites may contain links to ours.  Your browsing and interaction on any third party website or service are subject to that third party’s own rules and policies. We are not responsible for, and will not be liable for such third parties’ conduct, actions, omissions, or information handling or dissemination practices.

TESTIMONIALS

We may use customer testimonials, comments, or reviews of our Services from our Website or from social media for marketing purposes, which may contain personally identifiable information, such as your name. We obtain the user’s consent to use his/her personal information, along with the testimonial, prior to using the testimonial.

5. Accessing and Changing Your Personal Information

To request information which was previously voluntarily provided be removed from our database, send a request to ALLO using the information in the “Contact Us” section below. We will attempt to delete such information, where feasible, after we receive a request from you. We will respond to a request for access within 30 days.

In accordance with this Policy, we may have forwarded Personally Identifiable Information to law enforcement agencies or other third parties as required by law. In the event we have shared your information with such third parties we no longer have control over the removal of such information, and we will not be able to remove your information from their systems.

Notwithstanding any request from you, we may retain a record of your information, including Personally Identifiable Information that is necessary to comply with applicable law or as necessary to manage your account.

Please be advised that the information removal request does not carry forward and any subsequent return to the website will result in additional information capture and sharing in accordance with this Policy.

6. Email Opt-Out Policy

By providing your email address through the Website, you consent that the Website may send email to you regarding our Services. You can choose to opt out of receiving email communications from us by selecting to opt out by following the unsubscribe instructions in the email communication you receive from us or by contacting us directly using the information in the “Contact Us” section below.

In accordance with this Policy, we may have shared your email address with third parties. When that occurs, we no longer have direct control over the use of such information, and your rights regarding such use will be governed by such third party’s policies. You will have to contact them directly with any email opt-out request.

7. Security Measures to Protect Your Information

ALLO has implemented reasonable and appropriate physical, procedural, and electronic safeguards to protect your information from unauthorized access and improper use. We review our security procedures on a regular basis to consider new or updated and appropriate technology and methods. Please be aware, however, that no method of transmission of information over the Internet, or method of electronic storage of information, is 100% secure. Therefore, while we strive to use reasonable and appropriate means to protect your information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us using the information provided in the “Contact Us” section below.

8. Children’s Privacy

The website is not directed to children under 13.  We do not knowingly collect, maintain, or use information from children under age 13.  If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information without their consent, he or she should contact us using the information in the “Contact Us” section below.  If we confirm we have collected such information, we will take all reasonable measures to delete that information from our system as soon as possible.

9. Privacy Notice for European Union Residents

Striving to provide superior customer service, ALLO places great emphasis on its customers and their privacy rights. In doing so, ALLO will comply with European Union Privacy Directives, most notably the EU General Data Protection Regulation. By providing our services, we may from time to time collect, store, use or process your personal data for legitimate business purposes, such as improving our products and services. ALLO’s processing of your data is necessary for compliance with its contractual and legal obligations. Personal data means any identifier information, such as your name, social security number, identification number, location data, or other online identifiers and factors.

Although your data is generally stored within the United States, an international data transfer may occur if third party, cloud-based storage companies that ALLO employs use servers located outside the United States.  ALLO uses appropriate technical and organizational security measures including encryption of personal data and follows various industry standards and best practices to protect your personal data. Additionally, ALLO requires its vendors and processors to abide by the European Union General Data Protection Regulation and to apply adequate security and technical safeguards. We will not transfer your data to or store your data in countries that have not been awarded an adequacy decision by the European Commission.

For general processing purposes, ALLO will store your personal data for a period of seven years after full payment of the loan balance. However, ALLO may retain such information for longer periods where legally required to do so based on its contractor or other legal obligations.

You have the right to withdraw consent for processing at any time. Further, you have the right to request access to and rectification, restriction or erasure of your personal data. ALLO will afford you these rights, but it may not be able to do so where the processing is based on its contractual obligations, based on other legitimate interests, or carried out in the public interest.  Along with these rights, if you believe that your data has been mishandled in violation of a privacy directive, you have the right to lodge a complaint with the relevant supervisory authority. If you have questions or concerns about our data processing practices, please address such inquiries to our Data Protection Officer.

CONTACT DETAILS FOR PRIVACY AND DATA-RELATED INQUIRIES

Data Controller:
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202
1-800-872-5327

Data Processor:
Nelnet
Shawn Traudt
Chief Compliance Officer
shawn.traudt@nelnet.net
402-323-4979 (x24979)

10. Contact Us

If you have any questions about this Policy, the practices of the website, or your use of the website, please contact us at:

Address:
ALLO Communications
610 Broadway Street
Imperial, NE 69033

Email:
info@allophone.net

FCC Disclosures

The Federal Communications Commission (“FCC”) requires that Allo and other providers of broadband Internet access services disclose certain information regarding those Internet services. We believe that all of the information required for disclosure under the FCC’s rules is found in the various policies and documents listed and linked on our website. To assist you in finding the information you’re looking for, we highlighted a few pieces of information that the FCC specifically calls for in the sections below.

Network Management Practices

Blocking

Allo does not prevent, other than for reasonable network management, end user access to lawful content, applications, services, or non-harmful devices.

Throttling

Allo does not, other than for reasonable network management, degrade or impair access to lawful Internet traffic on the basis of content, application, service, user or use of a non-harmful device.

Affiliated Prioritization

Allo does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. Allo utilizes industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.

Paid Prioritization

Allo is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any type of consideration. Allo utilizes industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.

Congestion Management

Allo uses reasonable network management practices that are consistent with industry standards to manage congestion in its fiber network.

Application-Specific Behavior

Carrier-Grade NAT (“CGN”) customers have their traffic modified using standard NAT practices for IP address conservation. This may cause some applications (e.g., certain types of VPNs) to fail. Allo also rate-limits the Internet Control Message Protocol (“ICMP”) to protect its infrastructure.

Device Attachment Rules

Allo requires devices to be compatible with IPv4, IPv6, and its WiFi.. Allo limits the number of devices that can be attached but, generally, not the type of device.

Security

Allo employs a number of practices to help prevent unwanted communications, such as spam, and protects the security of Allo’s customers and network. Traffic volume and flows are monitored to manage capacity, detect malicious activity (i.e., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or contain malware.

Performance Characteristics

Service Description

Allo provides a summary of its Fiber Internet service performance, containing information about speed and security, as well as other related topics. Allo’s 100 percent Fiber network allows Internet speeds of up to 1000 Mbps (1 GIG) depending on the price and package you desire. Allo also provides a speed test page, where you can test your own Internet connection.

Impact of Non-Broadband Internet Access Data Services

Allo currently provides Internet Protocol Television (“IPTV”) and Fiber Phone packages, as well as certain Metro-Ethernet business services, to its customers. Allo’s IPTV and fiber phone services both use bandwidth (if subscribed). Allo does not implement any sort of public WiFi service off of our customers’ devices.

Commercial Terms

Pricing and Other Fees

Allo provides complimentary standard installation for its fiber products. Allo’s fiber Internet service may be subject to promotional rates. Additional fees, such as for non-standard installation and equipment charges, may apply. For information about pricing and fees for Allo’s various fiber Internet tiers of service, please visit the FAQs page.

Privacy Policies

Allo’s privacy policies regarding our collection, use, and disclosure of your personal information are explained in our Privacy Policy.

Redress Options

If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Allo fiber Internet services, please contact Allo at info@allophone.net, call toll-free at 866-481-2556 (for Central and Western Nebraska), 855-559-2708 (for Lincoln, Nebraska), or Live Chat with us at http://www.allocommunications.com/contact/. Allo will review and promptly respond to all submissions.