When it comes to maintaining commercial properties across Kansas City, True North Outdoor has built a reputation for reliability. From landscape maintenance and construction to snow and ice management, their team helps businesses stay safe, professional, and ready for whatever the Midwest weather brings.
They really do it all, from everyday landscape maintenance and construction to managing snow and ice when those unpredictable Midwest winters hit. If you’ve spent time in KC, you’ve likely seen their work. They handle high-profile spots like the Nelson-Atkins Museum of Art, the Country Club Plaza, and Zona Rosa, along with plenty of small to mid-sized businesses, banks, and hospitals.
Because they promise top-tier care, their clients’ expectations are sky-high, and True North always delivers. You just can’t offer top-tier service and have a communication breakdown when clients need you most.
The Challenge
These folks are used to working through the harshest weather Mother Nature can dish out, but their old phone system was causing a different kind of headache. Their previous communications setup consisted of multiple services that created unnecessary complexity for a fast-moving operation.
With crews constantly in the field and weather conditions changing by the hour, they needed a solution that would simplify communication, improve responsiveness, and support a mobile workforce. In a business where the weather changes on a dime and crews are constantly on the move, True North needed a communication setup that was simple, flexible, and let their team work from anywhere.
Keeping a Mobile Team Connected
That’s where ALLO came in. We helped simplify True North’s communications setup with a solution built around the way their team actually works. First, we routed all of True North’s numbers to a single main line to create a clean, standardized call flow. This made getting to the right person much easier for both callers and employees.
Since their crews are always out in the elements and ready to respond, being tied to a desk just isn’t an option. We set their team up with a mobile app so employees could use their local business numbers right from their cell phones. It keeps everyone connected and accessible, no matter where the job takes them.
Completely replacing their old, complicated phone system and covering all their voice and fax needs actually came in under what they were paying before.
Now, True North Outdoor has a communication setup that matches the high-quality service they provide to their clients. Come rain, snow, or shine, True North Outdoor remains committed to delivering dependable service across the Kansas City area, and we’re proud to help keep their team connected!
If your team is struggling with a phone system that doesn’t fit the way you work, schedule a consultation with our team, and we’ll find a custom solution to best fit your business needs.
