The ALLO SmartCare App provides current ALLO Communications Internet customers with an easy to use tool for managing basic features on their Wi-Fi network. This app offers:

  • Wi-Fi Network & Password Management: Easily change your Wi-Fi’s network and passwords.
  • Guest Network Management: Set up and manage your Wi-Fi’s guest network and passwords.
  • Wi-Fi Restriction Windows: Set up Wi-Fi availability by days of the week and times. Restrictions can be set up per device and/or all connections.
  • Port Management: Manage port availability according to your specific applications (e.g. VPN, gaming device, etc.)
Download ALLO SmartCare on the App StoreGet ALLO SmartCare on Google Play

For questions or customer support:
Call: 855-559-2708
Email: info@allophone.net
Live Chat

App Instructions:

You can configure your network names and passwords for your wireless networks.

To configure a single network name for both 2.4 and 5 GHz radios:

  • Go to Main page
  • Tap Home Network
  • Tap on Sync Wireless Radios until green color is visible in the background of the toggle button
  • Tap on the area next to Name and enter a name for the network
  • Tap on the area next to Password and enter a password
  • Tap Done at the top right corner

To configure separate network names for 2.4 and 5 GHz radios:

  • Go to Main page
  • Tap Home Network
  • Tap on Sync Wireless Radios until only the white color is visible in the background of the toggle button
  • Under the 2.4 GHz Wireless section
  • Tap on the area next to Name and enter a name for the 2.4 GHz network
  • Tap on the area next to Password and enter a password for the 2.4 GHz network
  • To activate the 2.4 GHz network, tap Active until green color is visible in the background of the toggle button
  • To de-activate the 2.4 GHz network, tap Active until only white color is visible in the background of the toggle button
  • Under the 5 GHz Wireless section
  • Tap on the area next to Name and enter a name for the 5 GHz network
  • Tap on the area next to Password and enter a password for the 5 GHz network
  • Tap Done at the top right corner

You can configure your network names and passwords for your Guest wireless networks.

To configure a single Guest network name for both 2.4 and 5 GHz radios

  • Go to Main page
  • Tap Guest Network
  • Tap on Sync Wireless Radios until green color is visible in the background of the toggle button
  • Tap on the area next to Name and enter a name for the network
  • Tap on the area next to Password and enter a password
  • Tap Done at the top right corner
  • To activate the network, tap Active until green color is visible in the background of the toggle button
  • To de-activate the network, tap Active until only white color is visible in the background of the toggle button

Setup separate Guest SSIDs for 2.4 and 5 GHz radios

  • Go to Main page
  • Tap Guest Network
  • Tap on Sync Wireless Radios until only the white color is visible in the background of the toggle button
  • Under the 2.4 GHz Wireless section
  • Tap on the area next to Name and enter a name for the 2.4 GHz network
  • Tap on the area next to Password and enter a password for 2.4 GHz network
  • To activate the 2.4 GHz network, tap Active until green color is visible in the background of the toggle button
  • To de-activate the 2.4 GHz network, tap Active until only white color is visible in the background of the toggle button
  • Under the 5 GHz Wireless section
  • Tap on the area next to Name and enter a name for the 5 GHz network
  • Tap on the area next to Password and enter a password for the 5 GHz network
  • To activate 5 GHz network, tap Active until green color is visible in the background of the toggle button
  • To de-activate 5 GHz network, tap Active until only white color is visible in the background of the toggle button
  • Tap Done at the top right corner

  • Go to Main page
  • Tap Users
  • Tap Edit at the top right corner
  • Tap Add User at the bottom of the page
  • Enter a name in Enter User or Group Name
  • Tap Done at the top right corner

  • Go to Main page
  • Tap Users
  • Tap Edit at the top right corner
  • Tap the button that appears in front of the user you want to delete
  • Tap Done at the top right corner

  • Go to Main page
  • Tap Devices
  • Tap All Devices to view all the devices, including devices that have been associated with a user
  • Tap Not Assigned to view the devices that have not yet been associated with any user
  • In either view – All Devices and Not Assigned, tap on any device to view more information about the device including its IP & MAC addresses

  • Go to Main page
  • Tap Users
  • Tap the user you want to associate a device
  • Tap Edit at the top right corner
  • Tap Add Device at the bottom of the page
  • Tap the device(s) you want to associate with the user

  • Go to Main page
  • Tap Access Policies
  • Tap Edit at the top right corner
  • Tap Add Access Policy at the bottom of the page
  • Enter a policy name in Enter Policy Name
  • Tap Days of Week to select the days of the week the policy will be in effect
  • Tap Start Time to set the start time
  • Tap End Time to set the end time

  • Go to Main page
  • Tap Users
  • Tap on the user you want to associate a Policy with
  • Tap Edit at the top right corner
  • Tap Policy
  • Tap one or more policies to associate with the user
  • Tap Done at the top right corner

  • Go to Main page
  • Tap Access Policies
  • Tap Edit at the top right corner
  • Tap the button that appears in front of the policy you want to delete
  • Tap Done at the top right corner

  • Go to Main page
  • Tap the menu icon in the top left hand corner
  • Tap Re-Associate Device
  • Log in with your account information