Get to Know ALLO: Installation Technicians

We’re very pleased to give you a closer look at our Installation Technician team and share some insight from Beau and Jon this week. We find that our customers anticipate a mandatory headache with a new service installation and we never tire of surprising them with an entirely different experience. In our industry, it has become…

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Get to Know ALLO: Residential Support

Our blog series continues, and this week we’re tipping our hats to the residential customer support team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers.  While all of our departments have some level of customer…

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Get to Know ALLO: Technical Support

We’re pleased to continue our department series this week with a spotlight on our Technical Support team, featuring Teresa and Dakoda. When it comes to the ALLO experience and customer satisfaction, this team does a lot of the heavy lifting. Their knowledge base must be wide and constantly evolving alongside the forward-thinking world of technology….

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Get to Know ALLO: Executives

If you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…

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Get to Know ALLO: Business Support

When ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in the state of Nebraska. 2003 may have seen the first instance of side-eye in our home state, providing fiber-optic service to rural communities sounded like an enormous,…

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Jason Rocked 2015!

Congratulations to our Western Region Tech Operations Manager Jason VanDyke on winning the 2015 Customer Service Award. He has been a member of the Allo family for nearly five years, and we’d be hard-pressed to find a day when he wasn’t striving to uphold our core values (Honest, Hassle-Free, Exceptional, Local). Moving through various roles at…

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3 Reasons We Love Lesley

Lesley is our Allo Human Resources Director and she rocks! One of her many responsibilities at Allo is organizing the positive feedback our employees receive. She doles out yearly Customer Service awards, monthly You Rock awards, and her windmill high five is unmatched in the industry. It’s not often she gets spotlighted for all her behind-the-scenes work…

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An ALLO Installation Story

After eagerly waiting for fiber services to reach her area, our front office manager Kami received notice that her neighborhood was a “go.”  To truly understand her excitement, read her confession here. To highlight our Honest and Hassle Free core values, Kami took the time to document her install experience to help customers see exactly how our ALLO installation process…

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10:31 PM / ALLO Expert/ Community/ Fiber/ Internet/ Television / By / 20 Comments

Happy ALLOversary Devon!

Happy three year ALLOversary to one of our favorite ALLO all-stars, Devon! She started out in customer service and quickly demonstrated an enthusiasm and dedication to her field which led her to becoming the Residential Customer Support Trainer. Starting out at a new job is always a little nerve-wracking. And at ALLO, our support team has…

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Let’s be Honest

This is part 3 in a 4 part series on ALLO’s core values: Local, Exceptional, Honest, Hassle-free. We love being local, we take pride in being exceptional, and we believe honesty sets us apart from our competitors.  Being honest helps us understand and appreciate the perspective of our customers. Over a decade ago, when ALLO was…

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8:39 PM / Community/ Fiber/ Spotlight / By / 0 Comments