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ALLO WiFi Calling


What is WiFi Calling?

For Business Phone:  WiFi Calling allows you to copy your office phone on your smart phone, keeping your mobile number private. In-bound callerlD allows you to see who is calling your work phone and you can answer on your mobile device as if you were at your work phone. When making a call with ALLO WiFi calling, out-bound callerlD will show your work number. Incoming calls ring your office phone and mobile phone simultaneously so there ls no need to forward calls or wait at the office for someone to call you. Best of all, your business contacts only need one number to reach you in or out of the office.

For Home Phone: See who is calling your home even when you aren’t there. Never miss the important calls from your doctor or school because you aren’t home. With ALLO WiFi calling you see who is calling your home and answer if you want. Calls ring your home and up to 5 mobile devices simultaneously. Save money by reducing your mobile or roaming minutes as the app uses LTE or WiFi internet.


What is the cost?

If you currently have ALLO phone service, the cost is $5/month, includes Unlimited Long Distance.

If you do not currently have ALLO phone service, the cost is $10/month, does not include Unlimited Long distance.


What are the requirements?

You’ll need ALLO service, a direct telephone number, an Android or Apple Smart Phone, Tablet, or PC, and LTE or WiFi service.


How do I download the app?

Click here for iPhone/Apple Users
Click here for Android/Google Users



When are bills due?

ALLO has two bill cycles, your cycle is determined by your installation date.

If your statement shows your bill is due on the 1st then your bill includes charges from the 10th of the previous month through the 9th of the following month. You should receive your bill around the 17th of each month.

If your statement shows your bill is due on the 15th then your bill includes charges from the 24th of the previous month through the 23rd of the following month. You should receive your bill around the 1st of each month.


Can I pay my bill online?

Yes! Navigate here to pay online.


How do I register for online bill pay?

Reference your latest ALLO statement to find your 10 digit account number (including zeros). When prompted for your secret code enter 189 plus the last four digits of the main contact number associated with your account. The username requires 6-16 alphanumeric characters only. The password requires 6-30 characters including 1 uppercase, 1 lowercase, and 1 number, do not use special characters. If you have any issues registering please give us a call at 866-481-2556.


What happened to my paper bills?

If you register and make a payment online you are automatically enrolled in e-bills and paper billing stops. If you still wish to receive paper bills please call customer service at 866-481-2556 and be aware of a $.50 charge per month.


Can I change my bill due date?

If you are set up with auto-pay through a checking or savings account, you have the option to change the withdrawal date through our online bill pay system. Please be aware, if you change the date to be more than five days past the original due date, you will incur a $5 late fee each month.

Phone Features

For more information on pricing and how to get these phone features added to your phone package please call us at 866-481-2556.

3-Way Calling

This service allows a customer to call another party during an existing call and add this party to the call, creating a three-way conversation.

Anonymous Call Rejection

Calling customers whose call is marked private or anonymous will receive the blocked call message when they call another end-user who has activated Anonymous Call Rejection.

Busy Call Forward – Fixed

This service forwards all incoming calls on to an alternative number, without ringing the customer’s phone first.

Call Park Analog


Call Pickup

This service allows a customer to pick up an incoming call to any other line by dialing an access code.

Call Transfer

This service allows a customer to call another party during an existing call, and transfer the call to the second party.

Call Waiting

Call Waiting allows an customer to receive a second call while they are already on the line.

Conference Calling

Allo Communications offers conference calling facilities.

Delayed No Answer Call Forwarding – Fixed

These services forward calls from the customer’s line to an alternative number only if calls are not answered on the customer’s line.

Do Not Disturb

This service allows the customer to block his or her line temporarily to prevent incoming calls.

Find Me Follow Me

This service provides a way for subscribers to configure additional numbers that will be rung instead of or in addition to the customer’s own number, any of which can answer the call.

Last Call Return

Last Call Return allows the customer to hear the telephone number of the last incoming call by dialing an access code, whether the call was answered or not.

Remote Access to Call Forwarding with Unconditional Fixed Call Forwarding

SIM Ring

Sim Ring allows a single customer to be contactable regardless of location.

Speed Calling

This service allows one-digit or two-digit codes to be used as shortcuts for selected telephone numbers.

Unconditional Call Forwarding – Fixed

This service forwards all incoming calls on to an alternative number, without ringing the customer’s phone first.

Unconditional Call Forwarding – Variable

This service forwards all incoming calls on to an alternative number, without ringing the customer phone first.

Voicemail Instructions

Fiber Installation


What is this difference between your fiber service and the other guys?

ALLO is the only true, all-fiber service available in the state of Nebraska. This means we’re running fiber optic cables from the street directly to your home. The other guys are running copper cables from the street to your home. So while you’re technically connected to the street fiber, their copper cabling comes with all the downfalls of outdated technology; significant speed decreases, service blips, and an unreliable connection.


Why is fiber better than copper?

The fiber optic signal is made of light which entails very little signal loss meaning data moves at a higher speed over a greater distance. Our fiber installation ensures you’re getting reliably fast Internet (up to 1 gigabit!), even during peak times. Fiber allows you to upload just as fast as you download. Bad weather doesn’t affect fiber because the core is glass making it immune to interference. Additionally, fiber makes your data safer since it’s incredibly difficult to tap into compared to copper cable. We could go on, and we did! Check our ALLO blog for more information about the fiber future.


How is ALLO fiber service installed?

Installation will be either underground or aerial, usually following the same route as existing telephone or television cabling. ALLO will access front and back yards depending on where your neighborhood power and communications utilities are located. We will do our best to keep you informed and respond to questions while respecting your privacy and property. When we bring the fiber optic cable into your home, our technicians will try to make use of existing holes (perhaps made by previous providers to pull in their cable). If any drilling is required we’ll speak with you to ensure your approval of the location and necessary construction.



Can I have Internet service without phone service?

If you are in the Scottsbluff, Gering, Ogallala, Bridgeport, or North Platte and are served by ALLO’s Fiber, you can have Internet service without a phone. In other communities you will need to have phone service.


What are my choices for Internet speed?

Customers in our fiber communities have a variety of options ranging from 20mbps all the way up to 1 Gigabit. All standard packages include 100mbps Internet speed.


Do I have to get a modem for my Internet?

ALLO provides an advanced wireless router to give you access to maximum speeds and ALLO’s digital TV. For other areas you may need a DSL wireless modem which ALLO will configure and send to you with instructions.


How redundant are your services?

ALLO currently utilizes Qwest, AT&T, and Global Crossing for its Internet drains. In the event of an outage, our traffic routes over to other providers to keep your connection strong and secure.


Tell me about your bandwidth.

Our network capacity is so immense that ALLO’s customers seldom utilize more than 50% of our bandwidth. ALLO monitors usage and can purchase additional bandwidth as needed. Customers are able to actually experience the bandwidth promised at all times of the day even during peak usage hours.


What are symmetric Internet speeds?

Symmetric speeds mean you can upload just as fast as you download guaranteeing efficient and reliable communications. ALLO’s competitors offer asymmetric speeds which makes Internet speeds unreliable. With asymmetric speeds you may get 10 Mbps down but only 1 Mbps up and the slowest speed in the formula controls the information flow.


Do you have a data cap?

Nope! As long as you’re not doing anything illegal, the sky’s the limit. But if you’re breaking the law, be assured you’ll be hearing from us.


How many devices can I connect?

ALLO’s latest equipment allows you to connect up to 50 wireless devices and our fiber technology means you’ll never have to compete for bandwidth or suffer through that painful buffering wheel again.

Moving and Disconnecting


How do I move my ALLO service to a new address?

If you’re moving to an ALLO serviceable area, give us a call to schedule a service move. Our technicians will pick up the equipment at your old address and install it at your new home the same day. Please be aware, there is a $50 move fee for this service which will appear on your next bill.


Am I under contract for service with ALLO?

No, our service is contract-free.


Is there a penalty for disconnecting my ALLO service?

No. If you’re unhappy with your service you can disconnect at any time with no financial penalty. We’ll even schedule a time for a technician to recover equipment. We make customer service a priority at ALLO. Please take the time to let us know why you’re disconnecting by reviewing our service here.

New Service


What does it cost to switch to ALLO?

Nothing. Our installation is always free.


Do I get to keep my old phone number?

Yes, if you live in our local service area. Please allow 3-5 business days for the number transfer process.


Do I need to notify my current provider when I switch to ALLO?

Yes, but to avoid service interruptions please wait until our technicians have completed your ALLO installation. Once your ALLO service is up and running you can notify your previous provider of your switch.


Is there a deposit required when I join ALLO?

We have several options to provide security for ALLO’s valuable equipment. Any of the following options will work:

  • Pay $150 deposit prior to installation, this amount is credited to your account after one year of service.
  • Provide a bill copy from a similar provider showing you are current on your account.
  • Sign up for auto-payments with a checking or savings account and take the hassle out of monthly bill pay.
    Click here for our auto-payments authorization form.


When can I have ALLO service installed?

It should take about three to five business days though in some cases we may be able to schedule your installation sooner.


If you have questions about programming your TV, DVR, or remote, please reference our ALLO TV & DVR User Guide.

If you have questions that remain unanswered after checking our user guide, please give us a call at 866-481-2556 or drop us a line at

Watch TV Everywhere


What is Watch TV Everywhere?

WTVE is a free service for ALLO TV customers which allows you to watch all your favorite shows streaming live from any Internet connected device. Never miss another big game, premiere, or season finale – no matter where you are.


How do I sign up for WTVE?

All you need is your ALLO account number, the first and last name listed on your ALLO account, and a valid email address. Logon to to register now!


What should I do if I have problems registering for WTVE?

Make sure you’re entering your ALLO account number without the preceding zeros. If you have further questions regarding the registration process please call customer service or chat with us online during business hours.